Job Description: Sales Manager – CreditAssociates

About CreditAssociates

CreditAssociates is a leading debt settlement company dedicated to helping individuals regain financial freedom. We operate with integrity, discipline, and a relentless focus on results. Our Sales Managers play a critical role in helping us achieve our mission and changing our clients’ lives.

Role Summary

The Sales Manager will lead and inspire a team of Debt Consultants to achieve exceptional results while staying true to CreditAssociates’ mission of helping clients regain financial freedom. This role balances people, performance, and purpose: creating a positive and accountable culture where team members feel supported and motivated, ensuring disciplined execution to consistently hit sales and revenue targets, and fostering a customer-first approach that builds trust and long-term value.

Key Responsibilities

1. Drive the Sales System

• Implement and enforce structured sales processes, call flows, and best practices.
• Ensure every rep follows the CreditAssociates sales playbook with discipline.
• Monitor and manage daily activity, conversion rates, and sales pipeline health.

2. Coach for Consistent Performance

• Conduct daily huddles to set focus and energy.
• Deliver 1:1 coaching sessions with clear goals, feedback, and action steps.
• Use call monitoring, role-play, and data-driven insights to sharpen rep skills.

3. Manage Metrics Relentlessly

• Own team KPIs: calls, transfers, talk time, close rates, debt enrolled per rep, and clients enrolled.
• Review dashboards daily to identify gaps and opportunities.
• Proactively adjust tactics and resources to keep the team on plan.

4. Build a High-Energy, High-Ownership Culture

• Foster accountability: celebrate wins, call out underperformance quickly, and set standards.
• Keep morale high with contests, recognition, and a positive, competitive environment.
• Align team behavior with company values and revenue goals.

5. Collaborate Cross-Functionally

• Partner with Operations, Training, and Marketing to ensure leads are qualified and teams are supported.
• Provide feedback from the frontline to influence strategy, product, and process improvements.

Ideal Candidate Profile

• 5+ years of inside sales experience
• 3+ years of proven experience managing inside sales teams, preferably in debt settlement, financial services, or call center environments.
• A system-oriented leader who thrives on process, discipline, and measurable results.
• Strong coaching skills: able to inspire, develop, and hold people accountable.
• Comfortable working in a fast-paced, high-volume environment.
• High emotional intelligence, resilience, and drive to win.

Success Metrics

• Achievement of monthly and quarterly enrollment targets.
• Consistent attainment of key activity and conversion KPIs across the team.
• Improved ramp speed and retention of new sales reps.
• Positive team engagement, accountability, and culture.

Compensation 

• Base Salary plus monthly and quarterly bonuses based on production, retention and KPI performance 

• We reward results 

Benefits 

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance 

• Generous 401K plan with aggressive company match 

• Relaxed yet fast paced work environment 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.