The Bilingual Take-Out Loan Advisor will be responsible for introducing our existing English- and Spanish-speaking clients to opportunities that help them accelerate their debt through a Settlement Consolidation Loan.

We are partnering with LendingUSA, a trusted and licensed consolidation loan provider, to help clients achieve faster debt relief and long-term financial freedom.

The advisor will handle:

• Inbound calls from clients enrolled with CreditAssociates, American Debt Relief, and Worden & Associates.
• Internal transfers and third-party vendor lead transfer, focused on increasing application and conversion rates with LendingUSA.
• Outbound calls to new eligible clients and to those progressing through the loan process, ensuring all client debts are settled with their LendingUSA deposit.
• Maintain clear and professional chat communication with the LendingUSA Loan Coordinator to ensure smooth application and funding process.

Key Responsibilities:

• Present and position the benefits of the LendingUSA loan effectively, using scripts tailored to the client’s LendingUSA status.
• Guide clients to refocus on their original goal of becoming debt-free and achieving financial stability.
• Reinforce how debt consolidation can help clients improve their credit over time and achieve broader life goals.

This is an exciting growth opportunity within the Take-Out Loan Division and will play a vital role in expanding client success and strengthening our partnership with LendingUSA.

What to Expect from CreditAssociates:

• A mission, purpose and culture driven company.  We believe life is lived better debt-free.
• A company committed to developing and promoting our people from within
• Fast track growth opportunities based on your learning curve and performance, not tenure
• Exceptional starting compensation of $66K to $72K in your first year
  • $42,000 to $48,000 base plus monthly bonuses totaling up to $24,000 annually
• Additional compensation offered for bi-lingual candidates (English/Spanish)
• Companywide functions include weekly lunches, recognition programs and lifestyle events.
• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance.
• Generous 401k plan with aggressive company match.
• Flexible schedule that meets a positive work/life balance.
• Convenient and updated office location in Plano, TX

What we expect for the right candidate:

• You want your work to speak for itself and desire to grow quickly
• You take initiative, set personal goals working independently, and are excited by the idea to work for a company who promotes based on performance, not tenure
• You are an excellent communicator and good listener who can multitask
• You must display the ability and skills to problem solve complex scenarios and comfortable handling highly emotional clients
• You are patient and skilled at asking open ended questions to uncover customers’ needs, and offer specific solutions tailored for each situation
• You are innately empathetic, able to express empathy for our clients’ situations and concerns and leave a positive impression on every customer interaction.
• You are dependable and follow-through with your commitments
• You want a career with growth opportunities, not a job

Qualifications:

• Must be comfortable and very skilled with overcoming objections, selling program benefits, problem solving and emotional resolution.
  • If you are not, please do not apply.
• 1+ year of account management, retention or sales required.
• Experience in fast paced call center environment preferred
• Financial services related experience a plus, not required.
• Bilingual (English/Spanish) a plus and receives additional compensation
• Proficiency with Microsoft Office Suite and basic computer operations skills required, Experience using Salesforce and Vonage preferred.
• High school diploma or equivalent education required, Bachelor’s degree a plus.

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.