Presales and Deployment Specialist Engineer

Sales Bengaluru, Karnataka, India Hyderabad, India

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Description

 

Who We Are: 

CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.

 

What You Will Be Doing:

We are seeking a highly skilled and customer-centric Presales and Deployment Specialist Engineer to join our growing team. This individual will play a pivotal role in driving technical engagements throughout the sales cycle and ensuring successful deployment and onboarding of our SaaS-based backup solutions. The ideal candidate has a strong background in data protection technologies, experience working with OEMs, and a deep understanding of enterprise IT environments.

 

Key Responsibilities:

Presales:

  • Collaborate with the sales team to understand customer requirements and deliver tailored technical solutions.

  • Conduct product demos, Proof-of-Concepts (POCs), and presentations for enterprise clients.

  • Respond to RFIs/RFPs with detailed technical documentation.

  • Articulate technical value propositions to both technical and non-technical stakeholders.

  • Work closely with Product Management to provide field feedback for product improvement. 

Deployment & Post-sales: 

  • Lead end-to-end deployment, configuration, and integration of SaaS backup solutions at customer sites or remotely.
  • Support smooth customer onboarding and ensure timely go-live with proper documentation.
  • Provide Level 2 support during implementation phases and collaborate with support teams for escalations.
  • Conduct training sessions for IT admins and end-users.

 

Who You Are: 

Required Qualifications:

  • 5 to 10 years of experience in a similar presales or deployment engineering role in the B2B SaaS or enterprise software domain, preferably in data backup, storage, or cloud solutions.

  • Proven experience working with or for an OEM (Original Equipment Manufacturer) in the IT infrastructure space.

  • Strong understanding of cloud platforms (AWS, Azure, GCP) and data protection technologies.

  • Familiarity with enterprise IT architectures, virtualization (VMware, Hyper- V), networking, and security.

  • Excellent communication, presentation, and problem-solving skills.

  • Willingness to travel within South India for client engagements.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related technical field.

  • Industry certifications (AWS Solutions Architect, Veeam, Commvault, NetBackup, etc.) are a plus.

  • Experience with scripting (Python, PowerShell) or automation tools is a bonus.

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer

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