Client Support Engineer II

Field Services New York City, New York


Description

WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!


About Coretelligent
www.coretelligent.com


We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients' most sensitive information assets.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

We want every team member to know that they are appreciated and valued. That's why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.

Coretelligent Culture:

 

We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!  

 

Benefits

  • Blue Cross Blue Shield Health Insurance
  • Dental insurance
  • Flexible Spending Account – Healthcare & Dependent Care
  • 401K with company match
  • Paid Holidays
  • 3 weeks’ Vacation

Perks

  • Your birthday off
  • Monthly Team Lunches
  • Quarterly Company Events
  • Monthly “Themed T-Shirt” Days


Client Support Engineer II

 

About the Position                                                          

Coretelligent’s client support engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base.  They regularly drive to our local client locations and interact closely with all levels including executives.

 

  • Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
  • Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
  • Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
  • Troubleshoot backup solutions, mail-flow, and Exchange DAG
  • Utilize conceptual knowledge of working firewalls to ensure secure connectivity
  • Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
  • Working knowledge and experience with VMWare to perform basic VM edits, trouble shooting, and extend data stores/partitions
  • Responsible for maintaining WSUS
  • Utilize experience maintaining single ESX Host configuration for deployments
  • Perform Virus/Malware removal
  • Deploy new hardware using Imaging technology
  • Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes:  creation, removal, changes, password resets, and bulk operations
  • Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches.  It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
  • Perform Wi-Fi connectivity troubleshooting
  • Update and maintain documentation
  • Effectively participate in on-call rotation resolving after-hours technical issues
  • Accurately, regularly, and effectively record time
  • Demonstrate and model function to new hires and level I engineers
  • Perform after hours work as needed for on-site support and infrastructure/server maintenance
  • Serve as a point of escalation to level I engineers

 

Skills

  • Strong written and verbal communication skills
  • Must be customer focused and able/willing to provide “white glove” service
  • Strong problem solving skills
  • Ability to follow and adhere to defined process
  • Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
  • Passionate about technology

 

Qualifications:

  • College degree preferred but not required
  • 3+ years of related work experience (including internships)
  • Valid driver’s license and personal reliable vehicle

 

 

 


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.