Senior Client Support Engineer

Field Services Westwood, Massachusetts


Description

WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!


About Coretelligent
www.coretelligent.com


Our team members are the foundation to our success. They make us who we are. It's why our employees stay. It's why our clients stay.

Founded in 2006 and led by world-class experts, Coretelligent’s key services – 360 Support, CoreCloud, CoreBDR, CoreArmor and Managed IT – are relied on by top-tier organizations in the financial services, life sciences, real estate, law and technology
industries among others.


Our team’s passion and dedication have helped us earn an impressive number of industry accolades from across the nation. Our awards include: Boston Business Journal Fast 50, CRN Triple Crown Award, Inc. 5000, MSPmentor 501 and many more. Headquartered just outside of Boston, in Westwood, Massachusetts, Coretelligent also has offices in New York City, Stamford, Philadelphia, Atlanta and the San Francisco Bay area.


We appreciate and value each and every team member and take pride in providing competitive compensation and benefits, including medical and dental coverage on day 1, employer paid short and long term disability, and 401(k) with a match. Our weekly catered lunches are just one of many perks.

Coretelligent Culture:

 

We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!

 

Benefits

  • Blue Cross Blue Shield Health Insurance
  • Dental insurance
  • Flexible Spending Account – Healthcare & Dependent Care
  • 401K with company match
  • Paid Holidays
  • 3 weeks’ Vacation

Perks

  • Your birthday off
  • Monthly Team Lunches
  • Quarterly Company Events
  • Monthly “Themed T-Shirt” Days



Senior Customer Support Engineer

 

About the Position                                                   

Coretelligent’s senior engineers utilize strong customer service skills to provide on-site and remote technical support to our dynamic client base. They regularly drive to our local client locations and interact closely with all levels including executives.

 

Technical Responsibilities:

 

  • Server Administration
    • Utilize strong working knowledge of network services to support network operations. This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.
    • Perform account management in AD, Exchange, and other platforms, including: creation, removal, changes, password resets, and bulk operations
    • Maintain a reliable update deployment scheme using WSUS
  • Networking and Security
    • Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity
    • Configure L2/L3 switches and optimize network traffic and troubleshoot issues
    • Perform Wi-Fi connectivity troubleshooting
  • Virtualization
    • Working knowledge and experience with VMWare to create and edit VM’s, deploy templates, configure hosts with local storage, perform VM edits, troubleshooting
    • Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage
  • Messaging
    • Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues
    • Troubleshoot mail-flow, and Exchange DAG replication
  • Support and Troubleshooting
    • Communicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
    • Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues
    • Perform Virus/Malware removal
    • Maintain consistent backup sets, resolve issues should they arise
    • Deploy new hardware using imaging technology

 

General Responsibilities:

  • Update and maintain documentation
  • Effectively participate in on-call rotation resolving after-hours technical issues
  • Accurately, regularly, and effectively record time
  • Perform after hours work as needed for on-site support and infrastructure/server maintenance
  • Demonstrate and model function to new hires and level I and II engineers
  • Serve as a point of escalation to level I and II engineers

Skills:

  • Strong written and verbal communication skills
  • Must be customer focused and able/willing to provide “white glove” service
  • Strong problem solving skills
  • Ability to follow and adhere to defined process
  • Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
  • Passionate about technology

Qualifications:

  • College degree preferred but not required
  • 4+ years of related work experience (including internships)
  • Valid driver’s license and personal reliable vehicle

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.