Senior Client Support Engineer (GA)

Field Services Duluth, Georgia


Description

WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!


About Coretelligent
www.coretelligent.com


We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients' most sensitive information assets.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

We want every team member to know that they are appreciated and valued. That's why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.


Coretelligent Culture:
 

We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!  

 

Benefits

  • Blue Cross Blue Shield Health Insurance
  • Dental insurance
  • Flexible Spending Account – Healthcare & Dependent Care
  • 401K with company match
  • Paid Holidays
  • 3 weeks’ Vacation


Perks

  • Your birthday off
  • Monthly Team Lunches
  • Quarterly Company Events
  • Monthly “Themed T-Shirt” Days



Senior Customer Support Engineer

 
About the Position                                                   

Coretelligent’s senior engineers utilize strong customer service skills to provide on-site and remote technical support to our dynamic client base. They regularly drive to our local client locations and interact closely with all levels including executives.

 
Technical Responsibilities: 

  • Server Administration
    • Utilize strong working knowledge of network services to support network operations. This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.
    • Perform account management in AD, Exchange, and other platforms, including: creation, removal, changes, password resets, and bulk operations
    • Maintain a reliable update deployment scheme using WSUS
  • Networking and Security
    • Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity
    • Configure L2/L3 switches and optimize network traffic and troubleshoot issues
    • Perform Wi-Fi connectivity troubleshooting
  • Virtualization
    • Working knowledge and experience with VMWare to create and edit VM’s, deploy templates, configure hosts with local storage, perform VM edits, troubleshooting
    • Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage
  • Messaging
    • Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues
    • Troubleshoot mail-flow, and Exchange DAG replication
  • Support and Troubleshooting
    • Communicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
    • Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues
    • Perform Virus/Malware removal
    • Maintain consistent backup sets, resolve issues should they arise
    • Deploy new hardware using imaging technology

 

General Responsibilities:

  • Update and maintain documentation
  • Effectively participate in on-call rotation resolving after-hours technical issues
  • Accurately, regularly, and effectively record time
  • Perform after hours work as needed for on-site support and infrastructure/server maintenance
  • Demonstrate and model function to new hires and level I and II engineers
  • Serve as a point of escalation to level I and II engineers


Skills:

  • Strong written and verbal communication skills
  • Must be customer focused and able/willing to provide “white glove” service
  • Strong problem solving skills
  • Ability to follow and adhere to defined process
  • Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
  • Passionate about technology


Qualifications:

  • College degree preferred but not required
  • 4+ years of related work experience (including internships)
  • Valid driver’s license and personal reliable vehicle

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.