Client Support Engineer I

Field Services New York City, New York


Description

WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!


About Coretelligent
www.coretelligent.com


We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients' most sensitive information assets.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

We want every team member to know that they are appreciated and valued. That's why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.

Coretelligent Culture:

We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!  

 

Benefits

  • Blue Cross Blue Shield Health Insurance
  • Dental insurance
  • Flexible Spending Account – Healthcare & Dependent Care
  • 401K with company match
  • Paid Holidays
  • 3 weeks’ Vacation

Perks

  • Your birthday off
  • Monthly Team Lunches
  • Quarterly Company Events
  • Monthly “Themed T-Shirt” Days



Client Support Engineer I

 

About the Position                                                          

Coretelligent’s client support engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base.  They regularly drive to our local client locations and interact closely with all levels including executives.

 

  • Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
  • Serve as an IT lead for the client, be aware of their needs, assess trends, and make both proactive and reactive recommendations and changes
  • Collaborate with internal client stakeholders and Coretelligent stakeholders
  • Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
  • Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
  • Perform Virus/Malware removal
  • Deploy new hardware using Imaging technology
  • Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes:  creation, removal, changes, password resets, and bulk operations
  • Utilize basic knowledge of Networking and Services to provide client support. This includes:  DHCP, local DNS, and VPN
  • Perform Wi-Fi connectivity troubleshooting
  • Update and maintain documentation
  • Effectively participate in on-call rotation resolving after-hours technical issues
  • Perform after hours work as needed for onsite support and infrastructure/server maintenance
  • Accurately, regularly, and effectively record time

 

 

Skills

  • Strong written and verbal communication skills
  • Must be customer focused and able/willing to provide “white glove” service
  • Strong problem solving skills
  • Ability to follow and adhere to defined process
  • Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
  • Passionate about technology

 

Qualifications:

  • College degree preferred but not required
  • A minimum of 1-2 years related work experience (including internships)
  • Valid driver’s license and personal reliable vehicle

 

 

 


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.