Coretelligent Careers

**Local Candidates Only, role is HYBRID to Needham, MA**

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

Coretelligent’s Internal Support engineers utilize strong customer service skills to provide onsite and remote technical support to our dynamic employee base, including executives. This role will be based in our Needham, MA office reporting to the VP of Platforms.  While this role does allow for work-from-home, you should expect to be in our Needham office at least 2-3 days per week, or otherwise as needed. 

Key Responsibilities:

• Communicate via phone, email, instant message, and the ticketing system (ServiceNOW) with employees to resolve technical issues and close tickets
• Utilize strong knowledge of Windows desktop troubleshooting to assist employees with connectivity, printing, customization, user profile and applications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve issues
• Manage hardware deployment lifecycle using various imaging and mobile device management technologies (Microsoft Deployment Toolkit, Microsoft Intune, Entra ID, CyberArk Identity, etc.)
• Ensure proper on and off-boarding of staff by maintaining user accounts in Microsoft 365, Active Directory, and other platforms.  This includes creation, removal, changes, password resets, and bulk operations
• Utilize basic knowledge of networking technologies to provide support and resolve issues, including DHCP, DNS, and VPN and Wi-Fi connectivity
• Regularly create and maintain documentation
• Assist in after-hours support emergencies and scheduled maintenance activities as may be required.  This position may be required to participate in an on-call rotation.
• Accurately, regularly, and effectively record time

Required Skills and Qualifications:

• A minimum of 3 years related work experience (including internships)
• Strong written and verbal communication skills
• Must be customer focused and able/willing to provide “white glove” service
• Strong problem solving and critical thinking skills
• Detail oriented, with the ability to follow and adhere to defined process
• Ability to effectively multi-task and work in a fast past environment while producing high quality results
• Passionate about technology

Preferred Skills:

• College degree preferred but not required
• Certifications (for example, CompTIA A+, Network+, Server+, etc.) preferred but not required

Salary Range for this position (depending upon experience):

$74,000 - $83,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment.

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.

• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

E-Verify www.dhs.gov/E-Verify     

For information about the right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.