COPE Health Solutions Careers

Description

The Operations Manager will lead day-to-day operations for their assigned team and programs, ensuring work is delivered on time, accurately and efficiently. Reporting to the Senior Operations Manager, the Operations Manager is responsible for setting priorities across competing requests, owning key operational processes and reporting, leading cross-functional projects, and driving continuous improvement. The Operations Manager will serve as a primary point of contact for internal leaders and external partners on operational matters and will escalate and resolve issues with sound judgment.

Position Description:

Operational Leadership

• Oversee daily operations for assigned team(s) and programs, ensuring service levels, deadlines and quality standards are consistently met
• Set and balance priorities across competing requests from managers, directors and partners, communicating trade-offs clearly
• Develop, maintain and execute an annual operational work plan with milestones, deadlines and deliverables in partnership with the Senior Operations Manager
• Serve as the escalation point for operational issues, resolving problems directly and bringing significant or “red flag” matters to leadership with proposed solutions

Project and Cross-Functional Leadership

• Lead operational projects from planning through completion, coordinating contributors across teams without direct authority
• Set timelines, track progress and hold project contributors accountable for deliverables
• Train and serve as a resource to colleagues on operational processes, tools and best practices
• Facilitate resolution when competing priorities or disagreements across teams put deadlines at risk
• Model a collaborative, accountable culture and support onboarding of new team members

Process Ownership and Improvement

• Own core operational processes end to end, including documentation, workflows and standard operating procedures
• Identify inefficiencies and lead process improvements, gaining buy-in from team members and stakeholders
• Evaluate and implement tools, trackers and online platforms that improve accuracy and efficiency
• Lead change management efforts when introducing new processes or systems

Reporting and Performance Management

• Define and track operational metrics and key performance indicators
• Prepare regular reports and dashboards for leadership, ensuring data is complete, accurate and on time
• Analyze trends and recommend data-driven improvements to operations
• Oversee audits of files and online platform records to ensure accuracy and compliance

Stakeholder and Partner Relations

• Act as a primary operational point of contact for internal leaders, client partners and vendors
• Lead recurring operational meetings to review status, risks and upcoming needs
• Maintain an open line of communication up and down the chain of command

Other Duties

• Attend and actively contribute to Leadership Team and Executive Team meetings
• Assist in upholding and refining organizational Policies and Procedures
• Oversee scheduling, space reservations and coordination for key meetings and events
• Support regional and organizational initiatives as assigned by the Senior Operations Manager
• Meet or exceed all milestones, deadlines and deliverables of the operational work plan

Qualifications:

• Bachelor’s degree in business administration, health administration, operations management or a related field, or equivalent experience
• 3+ years of experience in operations, program coordination or project management, preferably in health care or professional services
• Demonstrated experience leading projects or initiatives and influencing others without formal authority
• Prior experience as an Operations Coordinator or in a similar role preferred
• Proven ability to prioritize competing demands, manage multiple projects on various timelines and meet deadlines in an extremely fast-paced environment
• Excellent interpersonal, oral and written communication skills, with confidence presenting to leadership and partners
• Strong analytical and problem-solving skills, including comfort working with data, metrics and reports
• Detail-oriented, accountable and able to work well independently
• Proficiency with Microsoft Office programs (Outlook, Word, Excel and PowerPoint)
• Must be able to lift and carry up to 50 pounds, with or without reasonable accommodations

Benefits:

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

What We Do:

COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.

Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.

COPE Health Solutions’ Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization’s unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality.

Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry’s most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment.

To Apply:

To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.