Case Manager

Clinical Phoenix, Arizona


Ask about our new Case Manager rates of pay!

Join the Copa Health Team Today and Receive a $500 Sign-On and a $2,000 Retention Incentive!

When you join our team as a full-time team member, you will receive:

  • Generous PTO program – up to 3 weeks off your first year with continued accruals each pay period!
  • 9 paid holidays per year
  • Access to health coach and wellness incentives
  • Tuition reimbursement up to $1,000
  • Affordable health care plans: Medical, Vision, and Dental
  • H.S.A., H.R.A, F.S.A. (with select medical plans)
  • Free Short-Term Disability and Life/AD&D Insurance up to $100,000
  • 403(b) retirement plans with company match.
  • Employee Assistance Program Voluntary benefits: Long-Term Disability, Pet Insurance, Additional Life/AD&D Insurance, and much more!                           

This position is located at our Metro Integrated Outpatient Treatment Center, in Phoenix Arizona.

A Case Manager is a member of the Integrated Care Team, participates in the development of the integrated comprehensive assessment and Integrated Service Plan (ISP) and implements services to members in accordance with their plan and provides ongoing care and reviews progress.  Coordinates with all involved healthcare, behavioral health and wellness providers and maintains current documentation on members’ progress in managing chronic medical and psychiatric conditions and assists the individual in achieving their recovery goals


To be considered a qualified Case Manager, a person must have one of the following combinations of education, and/or direct care, behavioral health work experience:

  • Bachelor’s degree in behavioral health related field; or
  • Bachelor’s degree in non-behavioral health related field and at least one (1) year of full-time behavioral health work experience; or
  • Associate degree in behavioral health related field and two (2) years of full-time behavioral health work experience.; or
  • High school diploma or high school equivalency diploma and four (4) years of full-time behavioral health work experience.
  • Must complete training and demonstrate competence in Integrated Care skills.
  • Must have demonstrated experience in Microsoft Office applications.
  • Satisfactory work records as determined by the People 1st
  • Successfully completes a pre-employment drug screening.
  • Complete all on-boarding paperwork, in a timely manner and be cleared to attend New Employee Orientation (NEO), as scheduled.
  • Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.
  • Ability to meet Copa’s driver authorized driving requirements, set forth by Copa Health’s insurance company.  Including AZ Driver’s license upon hire, 39-month MVR, proof of insurance and vehicle registration.  This is a driving position.
  • Bi-Lingual, preferred.

JOB SUMMARY (Including, but not limited to)

  • As a driving position, you may provide or arrange for transportation, as appropriate and determined by the care team. And provide services in the community, as needed.
  • Develops and maintains and manages the Integrated Service Plan (ISP) within required time frames.
  • Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness, and behavioral health goals.
  • Provides assistance in maintaining, monitoring, and modifying covered behavioral health and healthcare services and community resource needs.
  • Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).
  • Coordinates and communicates with Clinical Coordinators, Integrated Care Coordinators, nursing, and medical and psychiatric practitioners for individuals exhibiting urgent or emergent medical and/or psychiatric symptoms.
  • Participates in regular care team meetings and staffing and documents actions to modify service delivery based on progress, social determinants of health, health literacy, health care activation, current gaps in care, the Health Risk Assessment and level of self-management of chronic conditions.
  • Provides continuous screenings and evaluations of treatment effectiveness for service referrals, including counseling, residential and supportive services, and community resources. Makes recommendations for initial and concurrent authorization of service referrals. Participates in and supports fidelity of integrated care practice, including training, performance measurement and enhanced communication protocols for Integrated Care teams.
  • To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department, consistent with Copa Health productivity levels

Copa Health is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Pre-Employment Criminal Background and Drug Testing Required. EOE.