Customer Service Representative at Bass Security Services

Administrative Bedford Heights, Ohio Bass Security Services


Established in 1955, The Cook & Boardman Group is the nation’s premier provider of architectural doors and frames, door hardware and related building specialty products in addition to complete systems integration services. We provide solutions for commercial and multi-family residential building applications. With more than forty convenient locations throughout the United States, we are uniquely positioned to provide the best entry and IT solutions for new construction, renovation and upgrade projects. We offer local service with a national presence.

Description

 

Summary

Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.

Essential Functions

  • Estimating from blueprints
  • Meet planned sales and margin expectations
  • Coordinate sales of assigned accounts monitoring product and delivery needs
  • Represent the company knowledgeably and professionally
  • Provide solutions to customers relating to material procurement, distribution and application
  • Perform bid reviews to ensure we are priced profitably and competitively
  • Conduct telemarketing calls at slow periods to proactively look for new business
  • Facilitate customer relations between all branch location departments and customer
  • Assists if needed in collection of accounts receivable
  • Estimates materials from information provided by counter customer when needed
  • Prepares and inputs orders as needed and researches and orders special products as necessary 
  • Other duties as assigned

Minimum Qualifications

  • Associate’s Degree or Bachelor’s Degree preferred
  • 3-5 years relevant work experience preferred
  • Knowledge and experience with commercial construction
  • Detail-oriented
  • Customer service and problem solving skills
  • Must be able to pass pre-employment background check and drug screen

Knowledge, Skills and Abilities

  • Experience using Microsoft Office products required
  • Excellent verbal and written communication and leadership skills

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand and walk; and use hands and arms to reach and lift.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware.

Qualification Requirements

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

 

 

The Cook & Boardman Group is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 336-768-8872 x2 or by sending an email to [email protected]. For employment or internship application purposes - If you contact us in relation to your employment prospects, we will use your personal information to consider you for current and future employment opportunities and to contact you with respect to employment opportunities at CBG that you have expressed an interest in. • By selecting the Careers link you will be directed to a third-party recruitment services website, currently Jobvite.com (“Recruitment Provider”). Your use of the Recruitment Provider’s services is governed by the Recruitment Provider terms of service and privacy policy available through the Recruitment Provider’s website. For employment consideration we may collect and process: Identifiers. Such as a real name, alias, postal address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers, requirement for any sponsorship, applicable background checks, including criminal background checks, and drug testing (we will send you a request for your authorization), and any other information you include on your application, your resume, or that you provide to us during the hiring process. Professional or employment-related information. Such as current or past job history, performance evaluations, applicable coursework, certifications, or other role specific questions.