Site Trainer

Administrative Bedford Heights, Ohio Bass Security Services

Established in 1955, The Cook & Boardman Group is the nation’s premier provider of architectural doors and frames, door hardware and related building specialty products in addition to complete systems integration services. We provide solutions for commercial and multi-family residential building applications. With more than forty convenient locations throughout the United States, we are uniquely positioned to provide the best entry and IT solutions for new construction, renovation and upgrade projects. We offer local service with a national presence.



Design, develop, update, and deliver materials and training for new hires, refresher training, informational, and/or career development purposes to meet all company training objectives.  Designs training programs to improve performance and efficiency. 

Essential Functions

  • Ensure all scheduled training (new hire, core competency, cross-departmental) is successfully designed, developed, completed, tracked in database, and evaluated for effectiveness.  Conduct new hire, recurring and performance development training.  Design, develop and continuously update training materials.  Coordinate and schedule training, including training that utilizes Subject Matter Experts (SME’s).  Set up the training room and coordinate the use of equipment and training materials. 
  • Determine training and development needs of all levels of employees by working with respective management, conducting needs assessments, and evaluating performance appraisals.  Research and recommend the best eLearning tools to fit organizational objectives.  Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers and executive team.  Apply latest teaching techniques finding ways to make the training programs entertaining.   
  • Centralize all policy and procedures into one company manual.  Maintain and update company policy and procedural manual and communicate changes to company employees.  Write policy and procedure memos for dissemination to company employees. 

Key Performance Indicators (KPI’s) 

  • Conduct training on a minimum of two (2) subjects monthly
  • Provide monthly reporting on completed training and test results
  • Publish a monthly schedule of upcoming training classes to all company employees
  • Update the policy and procedure manual within ten (10) business days of policy changes and distribute to company employees
  • Track and report on effectiveness of training curriculum
  • Other relative duties as assigned

Minimum Qualifications

  • Bachelor’s Degree, or an equivalent combination of education/experience
  • Current and valid US driver’s license preferred
  • At least 5 years of experience in similar position

Knowledge, Skills and Abilities

  • Ability to read and interpret documents such as training materials, safety rules, purchase orders, vendor acknowledgements, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively with employees of the organization.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Word processing, spreadsheet and e-mail

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. 

Work Environment  

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The Cook & Boardman Group is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 336-768-8872 x2 or by sending an email to [email protected]