Systems Engineer

Technicians Irmo, South Carolina A3 Communications

A3 Communications, a proud division of The Cook & Boardman Group, is one of America’s fastest growing systems integrators. Founded in 1990, A3 provides a broad range of IT and physical security solutions for public and private sectors, including: IP video surveillance; access control; enterprise networking; structured cabling; electrical services; unified communications; managed IT services; virtualization; storage and audio/visual solutions. Our highly certified and experienced staff offers comprehensive support and maintenance available 24 hours a day, seven days a week.


Position Summary:

The Systems Engineer will responsible for driving strategy and delivery of complex Telephony projects. This person will be working closely with other technical specialists and architects, as well as security and compliance, deployment and production management specialists responsible for delivery of a secure, compliant and stable enterprise UC platform.  Managing complex projects within company governance approval and ensuring successful implementation. 



  • This person will be responsible for implementation and solutions delivery of Unified Communications products and enhancements based on current production deployments for Voice over IP and Digital telephony systems.
  • Perform entry to mid-level administration, implementation and troubleshooting of telephony systems.
  • Provide and maintain system documentation of telecommunications infrastructure and creating handover documentation to Service Operations
  • Troubleshoot network/VOIP problems, referring to vendors or technicians as appropriate
  • Responsible for implementing and maintaining all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP)
  • Participate in multi-discipline design teams to provide solutions and capacity planning of equipment and VOIP network
  • Implement tactical plans to meet tight timelines and to ensure minimal disruption to the Customer environment providing World Class Customer Service to internal and external customer
  • Provide VoIP and network incident and problem management
  • Assist with development of documentation for standards requirements within the department
  • Review and ensure accurate systems documentation is maintained throughout the course of the project
  • Excellent team player with ability to coordinate and cooperate with others
  • Host project meeting with key personnel to review project progress, publish status reports on a scheduled basis



  • Experience with Cisco, Zultys, SkySwitch, and /or Mitel is a plus
  • Experience working in large enterprise voice networks is desired. The ability to work under pressure and interface with senior management will be key to this role
  • Basic PC skills are required. Advanced experience with the Microsoft Office Suite is a plus.
  • Basic Networking skills are desired. Ideal candidate will understand networks at an “associate” level.

Please apply by submitting your resume via this job posting. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.