Service Technician

Access Control Jacksonville, Florida A3 Communications

A3 Communications, a proud division of The Cook & Boardman Group, is one of America’s fastest growing systems integrators. Founded in 1990, A3 provides a broad range of IT and physical security solutions for public and private sectors, including: IP video surveillance; access control; enterprise networking; structured cabling; electrical services; unified communications; managed IT services; virtualization; storage and audio/visual solutions. Our highly certified and experienced staff offers comprehensive support and maintenance available 24 hours a day, seven days a week.




The Service Technician will be responsible for the repair and maintenance of component cable, category cable, fiber, wireless access points, cameras, access control devices, and other low voltage cabling and devices with or without direct onsite supervision.

Essential Functions

  • Manage all aspects of the networking platform
  • Troubleshoot network & system issues
  • Monitor active network and server infrastructure 
  • Perform routine preventative maintenance on equipment 
  • Administer network security measures to prevent system interruptions or breaches
  • Execute sensitive data backup and restoration procedures
  • Document all technical procedures and user guides
  • Maintain company - owned equipment 
  • Work in a team environment with other service team members
  • Observe all safety rules and best practices
  • Perform other duties, as required
  • Shall demonstrate a willingness to learn and work well within a team environment

Minimum Qualifications

  • Previous experience as a network or systems administrator 
  • Knowledge of TCP/IP and data protocols 
  • Ability to prioritize and multitask 
  • High school diploma or equivalent
  • Hold a valid driver’s license
  • Be at least 21 years old
  • Successfully pass a background check and drug screen

Knowledge, Skills and Abilities

  • Ability to read and use a measuring tape, level and other required tools for installation required
  • Excellent interpersonal skills, including external and internal communication (written and verbal)skills
  • Demonstrate a desire to learn the industry that C&B serves
  • Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.) 
  • Comfortable with heights, such as working a ladder and/or aerial man-lift
  • Present oneself in a professional and neat manner
  • Solid organization, attention to detail and multi-tasking skills
  • Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Physical Demands

Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds. 

Work Environment

May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Please apply by submitting your resume via this job posting. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.