Maintenance Technician

Field Operations Beech Grove, Indiana


Description

 

Maintenance Technician Job Description

 

 

Job Description: Maintenance Technician 

Job Summary: Address post-occupancy repair/renovation and maintenance issues. Work in tandem with the local property management team under the supervision of the Maintenance Manager. Address punch lists and correct other deficiencies in occupied properties.

Key Accountabilities

 

Key Activities

Daily Performance Management 

Assists in all aspects of the property’s maintenance including preventative, corrective, deferred and emergency maintenance

Works indoors and outdoors

Constant need to be on feet, climb stairs, push, pull, climb ladders, lift and carry materials and equipment of varying weights

 

Utilize personal transportation to pick up supplies and drive to job sites

 

Responsible for obtaining fair housing certification

 

Regular and prompt attendance required

 

Complete work orders in timely manner and send report to direct supervisor 

Customer Service Expectations 

Be kind, understanding and empathetic of resident complaints and maintenance requests

Be on time, professional, complete the job accurately and in a timely manner Ensure correct fix, the first time

Respect the residents’ home; clean up after yourself

 

 

Represent Conrex with the highest standard providing the best customer service

Supervisory

Accountabilities 

N/A

 

 

Key Metrics 

          Work orders completed on a daily and weekly basis

          Number of rescheduled appointments

          Number of repeat visits to fix the same issue

          Customer Satisfaction

 

 

Education and Experience 

                3 years of maintenance experience

                Strong Customer Service Skills

                Excellent Organizational Skills

                Ability to utilize technology to communicate effectively and schedule appointments

                Knowledge of all types of construction repairs and renovation

                HVAC, Plumbing, Electrical knowledge not required but preferred Microsoft Office Suite experience

 

 

Certifications, Licenses, Registrations 

 

          Fair housing Certification 

          HVAC Certification (preferred)

 

 

 

Competencies (Behaviours and Technical Skills)

CONREX

 

 

Safety & Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Uses equipment and materials properly. Reports potentially unsafe conditions.

Job Knowledge: Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality requirements.

Example of Integrity in this role- clock in accurately with correct property.

Example Lacking Integrity in this role: Purchasing non-property related items from Lowes.

 

Communication: Must be able to communicate effectively with the management staff as well as the residents. Must inform the manager when the job is completed or when it needs to be rescheduled. Must inform your manager when the job is above your skills abilities. Must communicate with the resident if you will be running late. 

 

Other Qualifications 

          Reliable transportation

          Handyman tools

          Must be able to work as part of a team

 

 

 

 

 

CONREX