Customer Service Representative

Operations Center Charleston, South Carolina


Description

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a passionate Customer Service Agent to join our team in Charleston, SC.. 

Duties include but are not limited to:

  • In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
  • Responsible for diagnosing customers’ needs and solving them in the same point of contact.
  • Provide basic information of our homes as well as company processes and procedures to our customers.
  • Daily interaction with each markets’ operations team to ensure customer requirements are met.
  • Resolve critical customer support issues in a timely manner.
  • All other duties and responsibilities as assigned.

Minimum requirements include:

  • 2+ years of experience in customer service-related position.
  • Over the phone sales and/or customer service experience in a call center environment.
  • Ability to multi-task in a fast pace work environment
  • Performs well under pressure.
  • Consistently maintains a positive attitude.
  • Passion for serving as the customer advocate.
  • Takes initiative and accountability.
  • Excellent interpersonal and communication skills.
  • Working knowledge of Microsoft Office Suite
  • High School Diploma or equivalent
  • Bilingual (preferred, not required)

 Equal Opportunity Employer