Maintenance Dispatcher

Operations Center Charleston, South Carolina


Description

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a Maintenance Dispatcher to join our team in Charleston, SC.

Duties include but are not limited to:

  • Dispatch scheduled work requests to the Maintenance Technicians, and outside vendors.
  • Our ideal candidate will be skilled in understanding customers situations and translating them into requirements for dispatching the right employee or vendor to fulfil the job required.
  • Review work orders inputted by our tenants daily.
  • Ensure we have all necessary information to assess the problem and dispatch accordingly.
  • Responsible for scheduling work orders which have been submitted by tenants
  • Follow up with the Maintenance Technicians and vendors to ensure that scheduled tasks are completed on scheduled and on time.
  • Responsible for making follow up calls with tenants after work has been completed to ensure customer satisfaction.
  • Work with Market Managers to ensure all technicians and vendors follow the established procedures for corrective and preventive maintenance.

Minimum requirements include:

  • 2+ years’ experience in managing technicians and dealing with vendors
  • 1+ years of related experience and/or training; or equivalent combination of education and experience.
  • Bilingual – English and Spanish (preferred)
  • Working knowledge of Microsoft Outlook and Excel.
  • Good communication skills.
  • Highly motivated.
  • Perform well under pressure.
  • Always maintain a positive attitude.
  • Excellent interpersonal and communication skills.
  • Comfortable in working with computers.
  • Basic Technical knowledge about property management.
  • Passion for serving as the customer advocate.
  • Comfortable with ambiguity and operating in a fast-paced, changing environment.
  • Takes initiative and accountability.

Equal Opportunity Employer