Maintenance Technician

Field Operations Spartanburg, South Carolina


Description

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a strong Maintenance Technician in the Greenville/Spartanburg, SC area. 

Job Summary:

This role will address post-occupancy repair/renovation and maintenance issues. Work in tandem with the local property management team under the supervision of the Maintenance Manager. Address punch lists and correct other deficiencies in occupied properties

Key Accountabilities & Activities:

Daily Performance Management

  • Assist in all aspects of the property’s maintenance including preventative, corrective, deferred and emergency maintenance
  • Works indoors and outdoors
  • Constant need to be on feet, climb stairs, push, pull, climb ladders, lift and carry materials and equipment of varying weights
  • Utilize personal transportation to pick up supplies and drive to job sites
  • Responsible for obtaining fair housing certification
  • Regular and prompt attendance required
  • Complete work orders in timely manner and send report to direct supervisor

Customer Service Expectations

  • Be kind, understanding, and empathetic of resident complaints and maintenance requests
  • Be on time, professional, complete the job accurately and in a timely manner
  • Ensure, correct, fix the first time
  • Respect the residents’ home; clean up after yourself
  • Represent Conrex with the highest standard providing the best customer service

Key Metrics:

  • Work orders completed on a daily and weekly basis
  • Number of rescheduled appointments
  • Number of repeat visits to fix the same issue
  • Customer satisfaction

Education and Experience:

  • 3 years of maintenance experience
  • Strong Customer Service skills
  • Excellent Organizational Skills
  • Ability to utilize technology to communicate effectively and schedule appointments
  • Knowledge of all types of construction repairs and renovations
  • HVAC, Plumbing, Electrical knowledge not required but preferred
  • Microsoft Office Suite Experience
  • Fair Housing Certification
  • HVAC Certification (preferred)

Competencies (Behaviors and Technical Skills): 

  • Reliable transportation
  • Handyman Tools
  • Must be able to work as part of a team
  • Safety & Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Uses equipment and materials properly. Reports potentially unsafe conditions.
  • Job Knowledge: Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.
  • Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality requirements.
  • Example of Integrity in this role – clock in accurately with correct property.
  • Example of Lacking Integrity in this role: Purchasing non-property related items from Lowes.
  • Communication: Must be able to communicate effectively with the management staff as well as the residents. Must inform the manager when the job is completed or when it needs to be rescheduled. Must inform your manager when the job is above your skills abilities. Must communicate with the resident if you will be running late.

Equal Opportunity Employer