Collections Specialist

Operations Center Charleston, South Carolina


Description

Collections Specialist Job Summary

 A Collections Specialist is responsible for interacting directly with customers on the phone and via e-mail to take debts and come up with a plan to resolve outstanding balances, as he/she acts as a liaison between Conrex and its customers.

The Collections Specialist job description entails contacting debtors and claim outstanding debts and ensuring that the money owed is recovered in as little time as possible.

It also involves monitoring assigned accounts to identify outstanding debts, coming up with a plan and taking action to recover outstanding payments, and finding and contacting tenants to investigate about their payment status.

Collections Specialist Tasks and Duties

  • Main responsibility is to answer incoming customer calls and making outbound collection attempts averaging 100-150 calls per day.
  • Monitoring assigned accounts and contact customers to secure payment.
  • Overseeing and tackling questions or complaints that customers may have.
  • Carrying out investigations and coming up with plans to resolve discrepancies.
  • Negotiating payoff deadlines or payment plans.
  • Adhering strictly to customer policies and procedures.
  • Closing a specific number of collection accounts in a specific amount of time to meet the assigned target.
  • Contacting and interacting with debtors and implementing repayment schedules and terms.

Minimum Requirements – Skills, Knowledge, and Abilities

  • Call center and collection skills required.
  • Patience and diligence which is very important when a debt collection agent is tracking down individuals that are supposed to pay off a debt, as customers may avoid calls from a debt collection agent or hang up.
  • Good communication skills, since a debt collection agent is required to locate and interact with customers in debt via the phone or e-mail.
  • Excellent negotiation skills which enable a debt collection agent to devise a means for customers to resolve their debts.
  • Good time management skills, as he/she is required to recover debts within a given period.
  • Working knowledge of MS Office.
  • Problem-solving skills.
  • At least a high school diploma and previous years of proven experience in a related field.
  • Must be willing to work onsite in Charleston, SC. 

Equal Opportunity Employer