Collections Specialist

Operations Center Charleston, South Carolina


Description

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a strong Collections Specialist to join our team in Charleston, SC.

 

Job Summary:

Our company is an industry leader, and we believe that our employees are our greatest strength.

We're looking for someone who has the drive, experience, and skills to continue our expanding Collections team. Adhere to strict State and Federal eviction guidelines. Continuously updating Conrex Tracking systems (QuickBase, MRI, etc.) with legal updates from attorneys. Negotiating payoff deadlines and payment plans, making sure all systems are consistent with this information for follow up, tracking and reporting purposes

 

Key Accountabilities & Activities:

 

Monitoring Resident Performance

  • Main responsibility is to answer incoming customer calls and making outbound collection attempts averaging 100-150 calls per day.
  • Accept payments from residents and negotiating payoffs deadlines and any payment plans.
  • Responsible for Collections and Rental Assistance inbox and answering emails timely.
  • Completing all Rental Assistance applications and tasks
  • Report any known causes of account discrepancies to Supervisor
  • Carrying out investigations and coming up with plans to resolve discrepancies

 

 

Collections Daily Operations (Process and Systems) Improvement

  • Assist with updating MRI resident conversation and account changes
  • Assist with a variety of projects and perform other duties as assigned
  • Outbound calls to residents in last stages of eviction
  • Create and manage payment options with residents
  • Adhere always to fair housing laws
  • Treat all tenants with the utmost respect and courtesy

 

 

Key Metrics:

 

  • 92% Delinquency collected at 30 days
  • 96% Delinquency collected at 60 days
  • 98% Delinquency collected at 90 days
  • 90% Of Delinquent residents contacted
  • 90% Call Quality Score

 

Education and Experience:

 

  • At least 2 years of experience in collections Preferred but not required
  • Prior experience in high volume data entry
  • Prior experience working in a Call Center environment dealing with large volume of calls daily
  • Spanish Speaking -Preferred but not required

 

Competencies (Behaviors and Technical Skills):

 

  • PC skills including a proficiency in Microsoft Excel and Microsoft Word
  • Excellent math skills
  • Must be results-oriented and persistent when faced with obstacles
  • Must be able to function effectively in a high paced, high demand environment.
  • Must be able and willing to work extended hours as the business need requires.
  • Strong work ethic (example: attendance, dependability, etc.)

 

Equal Opportunity Employer