Evictions Supervisor

Other Charleston, South Carolina


Evictions Supervisor

Job Description & Summary:

  • Our company is an industry leader, and we believe that our employees are our greatest strength.
  • We're looking for someone who has the drive, experience and skills to continue our expanding Evictions team.
  • Adhere to strict State and Federal eviction guidelines
  • Continuously updating Conrex Tracking systems (QuickBase, MRI, etc) with legal updates from attorneys.
  • Negotiating payoff deadlines and payment plans.
  • Completing legal notices and legal payment options for residents.
  • This position must be filled by someone who is comfortable speaking to attorneys and works well under pressure.

Key Accountabilities & Activities:

Monitoring Specialist and Attorney Performance

  • Provide direction to the eviction specialist(s), and associates/ representatives to facilitate collections and mitigate future aging delinquency accounts.
  • Actively manage the evictions process to ensure internal and 3rd party attorneys keep to timelines and allow for people to recover while protecting the investor asset.
  • Directing the Evictions department, policies, internal process functionality, and strategic plans.
  • Review current processes and workflows and make recommendations of changes for more efficient and productive results as well as assuring proper division of duties for internal control purposes
  • Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures

Evictions daily Operations (Process and Systems) improvement    

  • Assist Specialist with urgent legal / attorney concerns
  • Review and approve attorney invoices
  • Continue to review attorney performance and vet new attorneys

Supervisory Accountabilities

  • Complete schedule needs
  • Attend virtual hearings in the absence of the Eviction Specialist
  • Prepare legal documents for Bench Trials in all markets

Key Outcomes:

  • Average day in eviction <60
  • <10% Eviction Exceptions
  • >50% cure rate
  • 30 Day Collection rate 96%

Preferred Education and Experience:

  • At least 2+ years of experience in collections or paralegal services
  • Proficiency in Microsoft Excel required
  • Spanish Speaking -Preferred but not required
  • Experience supervising a team

Competencies (Behaviors and Technical Skills):

  • PC skills including a proficiency in Microsoft Excel and Microsoft Word
  • Must be results-oriented and persistent when faced with obstacles
  • Must be able to function effectively in a high paced, high demand environment.
  • Must be able and willing to work extended hours as the business need requires.
  • Strong work ethic (example: attendance, dependability, etc.)

Equal Opportunity Employer