Conrex Careers

Description

Evictions Supervisor

Job Description & Summary:

• Our company is an industry leader, and we believe that our employees are our greatest strength.
• We're looking for someone who has the drive, experience and skills to continue our expanding Evictions team.
• Adhere to strict State and Federal eviction guidelines
• Continuously updating Conrex Tracking systems (QuickBase, MRI, etc) with legal updates from attorneys.
• Negotiating payoff deadlines and payment plans.
• Completing legal notices and legal payment options for residents.
• This position must be filled by someone who is comfortable speaking to attorneys and works well under pressure.

Key Accountabilities & Activities:

Monitoring Specialist and Attorney Performance

• Provide direction to the eviction specialist(s), and associates/ representatives to facilitate collections and mitigate future aging delinquency accounts.
• Actively manage the evictions process to ensure internal and 3rd party attorneys keep to timelines and allow for people to recover while protecting the investor asset.
• Directing the Evictions department, policies, internal process functionality, and strategic plans.
• Review current processes and workflows and make recommendations of changes for more efficient and productive results as well as assuring proper division of duties for internal control purposes
• Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures

Evictions daily Operations (Process and Systems) improvement    

• Assist Specialist with urgent legal / attorney concerns
• Review and approve attorney invoices
• Continue to review attorney performance and vet new attorneys

Supervisory Accountabilities

• Complete schedule needs
• Attend virtual hearings in the absence of the Eviction Specialist
• Prepare legal documents for Bench Trials in all markets

Key Outcomes:

• Average day in eviction <60
• <10% Eviction Exceptions
• >50% cure rate
• 30 Day Collection rate 96%

Preferred Education and Experience:

• At least 2+ years of experience in collections or paralegal services
• Proficiency in Microsoft Excel required
• Spanish Speaking -Preferred but not required
• Experience supervising a team

Competencies (Behaviors and Technical Skills):

• PC skills including a proficiency in Microsoft Excel and Microsoft Word
• Must be results-oriented and persistent when faced with obstacles
• Must be able to function effectively in a high paced, high demand environment.
• Must be able and willing to work extended hours as the business need requires.
• Strong work ethic (example: attendance, dependability, etc.)

Equal Opportunity Employer