Evictions Specialist

Operations Center Charleston, South Carolina


Description

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking an experienced Evictions Specialist to join our team onsite in Charleston, SC. 

Job Summary:

  • Our company is an industry leader, and we believe that our employees are our greatest strength.
  • We are looking for someone who has the drive, experience, and skills to continue our expanding Collections team.
  • Adhere to strict State and Federal eviction guidelines
  • Continuously updating Conrex Tracking systems (QuickBase, MRI, etc.) with legal updates from attorneys.
  • Negotiating payoff deadlines and payment plans, making sure all systems are consistent with this information for follow up, tracking and reporting purposes.
  • Completing legal notices and legal payment options for residents.
  • This position must be filled by someone who is comfortable speaking to attorneys and works well under pressure

Key Accountabilities & Activities

Monitoring Resident and Attorney Performance

  • Review resident documentation and payment trends daily.
  • Communicate with Attorney for each market for continuous updates and reflect them in Conrex tracking systems
  • Report any settlement options or court issues to Supervisor.
  • Responsible for Evictions inbox and answering emails timely.
  • Report any known causes of account discrepancies to Supervisor
  • Assist with eviction questions from residents.
  • Monitor credit and collection trends to management.

Evictions daily Operations (Process and Systems) improvement

  • Identify resident payments and communicate to the appropriate market attorney
  • Assist with updating MRI legal status changes
  • Assist with a variety of projects and perform other duties as assigned
  • Outbound legal notices and Outbound calls to residents in last stages of eviction
  • Create and manage Eviction payment options with residents
  • Adhere always to fair housing laws
  • Treat all tenant with utmost respect and courtesy

Key Outcomes

  • Perform well under pressure.
  • Accomplishment of KPI goals by year end

Preferred Education and Experience

  • At least 2 years of experience in collections or paralegal services
  • Prior experience in high volume data entry
  • Prior experience working in a Call Center environment dealing with large volume of calls daily
  • Spanish Speaking -Preferred but not required

Competencies (Behaviors and Technical Skills)

  • PC skills including a proficiency in Microsoft Excel and Microsoft Word
  • Excellent math skills
  • Must be results-oriented and persistent when faced with obstacles
  • Must be able to function effectively in a high paced, high demand environment.
  • Must be able and willing to work extended hours as the business need requires.
  • Strong work ethic (example: attendance, dependability, etc.)

Equal Opportunity Employer