IT Support Engineer

Business Technology & Data Bengaluru, Karnataka

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Position at Confluent India Private Limited

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:
We are seeking an Associate IT Support Engineer who is a detail-oriented and hardworking individual with exceptional customer service skills to join our growing IT Team! In this position, you will be responsible for providing technical assistance and support to team members with computer systems, hardware, or software issues. You will also help to manage the onboarding setup and deployment for new hires and be a point of contact for employees having technical issues - making this a critical and high visibility role. If you are someone who is flexible, team-focused, excited by the world of IT, skilled at handling and prioritizing tasks, and able to maintain a positive and professional attitude, even under stressful situations, you could be an excellent fit for this role.
What You Will Do:
  • Onboarding & offboarding for Confluent employees & contractors.
  • Documenting Knowledge Base articles for employee self-service.
  • Managing laptop setup and deployment for new employees with standard hardware, images, and software.
  • Installing new hardware and software upgrades requested from users.
  • Monitoring and responding quickly and effectively to end-user requests or incidents.
  • Analyzing and solving technical problems by using problem-solving skills via telephone, email, and using remote assistance.
  • Providing technical support for audio/visual and event support.
  • Diagnosis and resolution of computer hardware, software, and network issues.
  • Asset Management & purchasing for hardware, software, and SaaS applications.
What You Will Bring:
  • 0 to 2 years of experience including internship with a technology company.
  • BSc/BCA degree or equivalent experience in Information Technology or Computer Science.
  • Excellent customer service, communication, and organizational skills with a high level of  attention to detail.
  • Knowledge of Windows and Mac OS operating systems and broad knowledge of productivity tools.
  • Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms.
  • Good analytical and troubleshooting skills.
What Gives You an Edge:
  • Scripting experience.
  • Database experience.
  • Willing to learn and adapt quickly.
  • Handling multiple tasks.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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