Solutions Engineer
Job Summary:-
We're a team at Confluent Solutions Engineering that supports both the broader Confluent Solutions Engineering community and Confluent customers throughout their journey. Our mission is to amplify the capabilities of Solutions Engineering teams through outstanding service delivery and technical prowess, playing a pivotal role in the entire customer engagement lifecycle.
Key job responsibilities:-
Deep Expertise Development: Cultivate an in-depth understanding of Confluent’s technologies and the intricacies of building streaming applications.
Technical Discovery and POC/Pilot Solutions: Collaborate with Confluent solutions engineers to gather requirements, identify use cases, and facilitate the development of Proof of Concept (POC)/Pilot solutions. Aid customers in overcoming technical challenges during initial blueprinting and use case deployment.
Prospect Demos and Evangelization: Collaborate seamlessly with Confluent's Account Executives (AEs) and Sales Development Representatives (SDRs) to bring our offerings to new prospects. Craft and deliver tailored demos that go beyond the standard, showcasing the unique value proposition Confluent has to offer.
Customer Engagement Support: Offer technical assistance in driving customer consumption through monthly customer health reports, Quarterly Business Reviews, and Quarterly Technical Reviews.
Knowledge Sharing, Workshops, and Training: Support cross-functional teams, including Field Marketing, Partner Solutions by conducting training sessions and workshops/webinars for customers, partners, prospects, and internal teams to educate them on Confluent's platform/cloud, features, and best practices.
RFP/Vendor risk assessment Support: Contribute to vendor risk assessments to ensure a comprehensive understanding of potential risks and opportunities associated with proposed solutions. Assist in answering Requests for Proposals (RFPs) and Requests for Quotations (RFQs).
Technical Artifact Creation and Maintenance: Architect, build, and maintain reusable artifacts, including tools, prototypes, demos, workshops, and architecture blueprints.
Global Presence through Rotational Coverage: Efficiently cover diverse time zones with rotational cycles: 8 AM - 5 PM for APAC, 2 PM - 11 PM for EMEA, and 6 PM - 3 AM for the Americas. This approach ensures optimal availability across the globe, emphasizing our commitment to exceptional service and customer satisfaction.
A Day at Confluent-
You will be working with the Confluent Solutions Engineering, Sales to deliver a catalog of services and also supporting the customers directly based on the customer cohort. You will be working with a request-response mechanism that will facilitate you to efficiently deliver services within the predefined SLAs and the scope. You will be measured on the impact you’ve had on supporting our account teams in landing new customers, driving customer’s health & adoption and time to value to our prospects.
Required skills and experience:-
Technical degree in Computer Science, Engineering, Mathematics, or equivalent.
1-4 years of experience in Solutions, Software Development, Data Engineering, or similar roles
Knowledge about distributed systems, infrastructure software like databases, message queues, Kubernetes, serverless, API gateways, cloud networking constructs, and/or Big Data products
Understanding of systems operations concepts (disk, network, operating systems, etc.).
Knowledge of working with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and/or Software as a Service (SaaS)
Development language agnostic, good to have experience with Java, Python, SQL
Working knowledge of software development tools and methodologies.
Experience with configuration management, infrastructure automation, and CI/CD tooling(e.g., Terraform, Ansible) is a plus.
Exceptional presentation and communications capabilities.
High level of comfort communicating effectively across internal and external organizations.
Preferred / Advantage to have skills:-
Knowledge about building ETL applications.
Knowledge about building solutions with Apache Kafka.
Knowledge about building and operating large-scale massively parallel systems.
Development or operations experience in a cloud-based environment.
Experience with DevOps culture and Agile software development.
AWS Solutions Architect Associate or equivalent in other cloud providers, Confluent Certifications.
Prior customer-facing roles.
About Confluent’s Culture:-
Culture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness, and growth of the company. Inclusivity and openness are important traits, with regular company-wide and team events. We are looking for people who are:
Smart, humble, and empathetic
Hardworking
Inquisitive and not afraid to ask all the questions, no matter how basic
Strive for excellence in their work, their team, and their company
Job details
Bangalore, INDIA / CUSTOMER SOLUTIONS – SOLUTIONS ENGINEER / FULL-TIME - INDIVIDUAL CONTRIBUTOR