Automotive Shop Manager

Mechanics Carol Stream, Illinois

As a Shop Manager/Service Advisor/Fleet Coordinator at Surus Group, your leadership skills will be instrumental in overseeing the efficient operation of our vehicle fleet while delivering top-notch customer service. In this multifaceted role, you will manage the maintenance and service needs of our company's vehicles, optimize fleet utilization, and provide crucial support to both drivers and internal/external customers. 
  • Health Care: Medical, Dental, & Vision
  • 401K w/ 100% Company Match
  • Paid Time Off (Vacation & Sick Pay)
  • Company Paid Life Insurance
  • Short & Long Term Disability
  • Paid Holidays
  • Answer customer questions about service outcomes and consult with technicians when necessary
  • Order and pick up car parts
  • Managerial Responsibility
  • Oversee and manage the service center’s scheduling and workflow
  • Prepare paperwork for titles
  • Initiate the search for new equipment (drill rigs, bobcats, etc.)
  • Inform customers of changes in service or when their vehicle is ready for pickup
  • Ensure the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and knowledge of service and replacement parts
  • Uphold Customer Care standards to meet and exceed their expectations
  • Collaborate with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication, keeping customers updated throughout the process
  • Communicate frequently with mechanics and parts department to ensure the timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers
  • Experience as a service advisor
  • Car part knowledge
  • Customer service experience
  • Valid Driver's License
  • Strong team player
Surus Group is a division of Concordia Group. Concordia Group is a drug and alcohol free workplace including marijuana. Concordia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.