General Manager

Lulu Bar - Toronto Toronto, ON


Description

Position at Lulu Bar

POSITION SUMMARY

Reporting to the Regional Manager, the General Manager will be accountable for the overall performance of Lulu Bar. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.

WHO WE ARE

Concorde is coming to Toronto! Concorde Group first entered Calgary’s hospitality scene in 1987 and 36 years later has grown to become one of Canada’s largest and most diverse hospitality companies.

Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because its right here in your own backyard. With a healthy, Pacific- inspired menu, Lulu’s wood- fired food is light and fresh- but heavy on flavour. Lulu has consistently earned its spot on Canada’s Best 100 Restaurants List since 2020 when it first opened.

 

COMPENSATION

  • Competitive annual salary + gratuities.
  • Paid leave for sick and bereavement.
  • Pay program based on performance and discretionary bonuses eligibility.
  • Professional development financial support.  
  • Duty meals.
  • Comprehensive extended health and insurance benefits package.
  • 3 weeks’ vacation. 
  • Cell phone allowance.
  • Company-wide food & beverage discount & access to frequent local business discounts/specials.

WHAT YOU’LL DO

Lead

  • Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
  • Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend.
  • Continually strive to develop and upskill staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.
  • Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent your venue on the cross-venue Health & Safety Committee

Execute
  • Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards.
  • Develop and execute operational strategies alongside senior leadership team and in conjunction with the Back of House team.
  • Make hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
  • Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns. 
Administrate
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
  • Review financial statements and prepare financial reports as required by Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
  • Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
  • Ensure that all products are received in correct unit counts and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
  • Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
  • Execute ad-hoc administrative and operational duties are required.

WHAT YOU HAVE

  • 3+ years’ experience with demonstrated success in a comparable role, with 5+ years of overall hospitality experience preferred.
  • Extensive wine and cocktail knowledge preferred.
  • Well organized with a keen eye for detail and the ability to identify, analyze, and solve technical and theoretical problems.
  • Advanced writing and grammatical proficiency
  • Working knowledge of applicable employment related legislation 
  • Integrity, discretion and judgment with tact and diplomacy on confidential matters.
  • Experience with any payroll, HRMS and/or LMS.
  • Comfortable with team delegation and holding others accountable for tasks.

 

WHO YOU ARE

  • Strong focus setting and accomplishing venue priorities. 
  • Excellent communication skills both written and verbal.
  • Takes pride in their work and respects the responsibilities and time of others.
  • Knows how to maintain a work life balance that works for them and the business.
  • Leads by example on and off duty.
  • Passionate about the hospitality industry.
  • Easily builds rapport.
  • Has high personal and business ethics driven by an authentic and caring personality.
  • Takes ownership of duties, show initiative, proactive and learns from their mistakes.
  • Positive attitude, great personal hygiene, and a high level of deportment.
  • Possess good judgment and a problem-solving mindset.
  • Builds up the comradery of their team and inspires teamwork.
  • Determination to always improve, doesn’t shy away from difficult conversations, openly gives, and receives positive and critical feedback well.

 

If you are a current employee of a Concorde Group venue you must first discuss your candidacy for the position with your direct manager. Once you have obtained your managers’ support, please submit your resume outlining your relevant experience and qualifications through Jobvite and indicate that you are a current Concorde Group employee on the application form. *This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.


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