Concorde Entertainment Group Careers

Description

ABOUT THE POSITION  

National 17th Ave is looking for an experienced server to fill out their team on a part-time or full-time permanent basis. Servers are responsible for several functions including, but not limited to, providing exceptional customer service to all guests in a prompt and friendly manner, following all laws and regulations regarding liquor service, processing transactions, payments, and handling cash, while maintaining cleanliness in all areas of the restaurant. If you enjoy a fast-paced work environment, are flexible, and are looking to meet some great people along the way, this is the job for you. Sunday availability is preferred.  

WHO WE ARE  

On Calgary’s bustling 17th Avenue, our original National location has been a popular hangout since its doors first opened. Long communal tables and ample seating make it the perfect place to meet new people, and to gather with friends. The food menu is big and well-considered, and dishes pair well with our curated selection of craft beers from small North American brewers. Two huge bars and a robust wine & cocktail menu round out your options. This location also boasts a lively, sun-drenched patio in the warmer seasons.  

 WHAT YOU’LL GET  

• • Competitive hourly wage
  • Gratuities
  • Duty meals
  • Extended health benefits after 90 days for employees working 28+ hours per week
  • 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO  

• • Greet guests in a prompt and welcoming manner.
  • Inform guests of all specials and menu changes.
  • Be prepared to make quality recommendations to all guests.
  • Be able to provide extensive knowledge of all food and beverage items being served in the venue and, the ability to accommodate all dietary requests and allergies.
  • Take food and beverage orders from guests, enter orders in point-of-sale system and, ensure accurate orders are relayed to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely manner.
  • Perform side duties which may include, but is not limited to: polishing cutlery, glassware, plateware, during and at the end of your shift.
  • Maintain cleanliness of all service areas.
  • Quality check tables to ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, and process payment.
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist serving assistants by clearing and resetting tables.
  • Thank guests for their visit and invite them to return.
  • Be available to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the general manager or manager in charge.
  • Complete cash out at the end of the shift
  • Execute ad-hoc tasks are required.

WHAT YOU HAVE  

• • 1-2 years’ experience serving, or bartending preferred.
  • Strong organizational and time management skills required.
  • Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
  • A basic knowledge of dining room and service procedures and functions.
  • Basic math skills, can handle money, and operate a point-of-sale system.
  • Valid Alberta ProServe certification obtained within 30 days of starting.
  • Ability to maintain professionalism, control, and composure in difficult and stressful situations.
  • Ability to work in a standing position for long periods of time (up to 5 hours).
  • Capacity to safely lift and easily maneuver potentially heavy trays of food and drinks.
  • Flexibility: must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.
  • Must be over 18 as alcohol service and open scheduling availability is a requirement. 

If you are a current employee of a Concorde Group venue you must first discuss your candidacy for the position with your direct manager. Once you have obtained your managers’ support, please submit your resume outlining your relevant experience and qualifications through Jobvite and indicate that you are a current Concorde Group employee on the application form. *This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description may not be entirely inclusive of all duties or qualifications required of an individual in this position.