Credit and Collections Specialist

Job ID 2022-0717

Finance/Accounting/Credit East Windsor, New Jersey


Position at Conair LLC

Position Summary:

Conair LLC, a global leader in the manufacture and distribution of personal care, health & beauty products, premium kitchen electrics, tools, and cookware, is seeking a Credit and Collections Specialist located in our East Windsor, NJ location.   You will be an integral member of our overall Finance organization with a strong customer service focus.  This position is responsible for invoice collection issues and requires an organized, motivated, focused, hardworking individual with excellent communication skills who can keep pace with this fast-moving work environment.  The successful individual will also need to possess a positive attitude and patience when dealing with the Sales Department, Sales Representatives, customers, and co-workers.


  • Collect on all past due invoices and provide customer with copies of invoices and credit memos if requested
  • Release Customer Orders - responsible to monitor credit risk exposure to protect the company’s assets
  • Provide proof of deliveries to customers for unpaid invoices – as per their request
  • Provide account statements – as requested by sales rep. or customers after supervisor’s review
  • Research and resolve any discrepancies, including misapplied checks by pulling checks or purchase orders; In addition, reconcile unapplied cash on customer accounts
  • Follow up on repayment for all checks returned by the bank
  • Contact customers and sales representatives daily on all pending orders; May review, prepare files, request updated trade references, and provide package to Credit Analyst for review and approval
  • Request backup from customer if they claim to be in credit balance; Verify information & work with deduction rep & Sales/Controller if credit memos should be issued
  • Write up check requests for duplicate payments or credit balance’s if requested by the customer
  • Advise supervisor of problem accounts or related issues
  • Reply in a timely manner to all requests by supervisors, customers, sales reps., and Sales Department
  • Perform special projects requested by supervisor or VP of Credit

Essential Qualifications:

  • Bachelor’s degree required with strong math skills and concentration in Finance or Accounting
  • Minimum 3-5 years’ experience working with sales teams and or prior customer experience preferred
  • Demonstrated computer skills – Microsoft Office Suite required; SAP or other enterprise software preferred
  • A courteous and professional demeanor with customers while also remaining assertive and confident
  • Excellent Interpersonal skills to maintain positive working relationship with customers and various functional groups across the organization
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to work independently as well as a team contributor
  • A desire to solve problems and do so in a timely manner
  • A willingness to be flexible in work assignments and otherwise support co-workers when needed

Beneficial Qualifications:

  • Experience working in SAP

Environmental Factors:

  • Working conditions are normal for an office environment
  • Must be able to sit for extended periods of time
  • Must be able to use a computer keyboard and view a monitor for extended periods of time
  • We currently operate on a hybrid schedule; candidate must be willing to come into the East Windsor office 50% of the time

What we offer:

  • Comprehensive Medical/Dental/Vision plans
  • Generous Paid Time Off Programs
  • Life & Disability Insurance
  • FSA/HSA/Dependent Care FSA
  • Profit Sharing
  • 401k and company match