Customer Service Representative
Job ID 2023-01615
Description
Customer Service Representative (CSR)
Mission
Deliver service excellence to both internal and external customers by driving continuous process improvement and collaborating with IT to enhance systems and tools. The CSR role is essential to company success, supporting key functions from customer master data management in SAP to order processing, issue resolution, and returns.
Position Summary
Customer Service Representatives are responsible for processing customer purchase orders for assigned primary and backup accounts, submitted via email and EDI. The role requires ensuring data accuracy, coordinating across departments, and proactively resolving order and delivery issues.
Key Responsibilities
- Process and manage customer purchase orders in SAP
- Ensure customer and material master data accuracy
- Partner with Sales & Marketing to resolve PO issues and optimize allocations
- Coordinate with Shipping and Transportation on:
- Delivery scheduling and appointments
- Order extensions, OTIF
- Delivery discrepancies
- Troubleshoot customer service and order-related issues
- Maintain strong cross-functional communication with other internal departments
- Take full ownership of assigned accounts and ensure high service standards
Qualifications & Requirements
- Strong computer skills with accurate data entry capabilities
- Excellent verbal and written communication skills
- Highly detail-oriented, organized, and able to multitask effectively
- Ability to work both independently and collaboratively in a team environment
- Experience with SAP, Microsoft Office (priority to Excel), and EDI preferred
- Ability to manage high email volume efficiently
- Strong reliability, punctuality, and attendance record
What Success Looks Like
- Accurate and timely order processing
- Strong customer satisfaction and issue resolution
- Effective collaboration across departments
- Proactive problem-solving and follow-through
What We Offer:
- Comprehensive Medical/Dental/Vision plans
- Generous Paid Time Off Programs
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- Paid Parental Leave
- 401k and company match
- EAP & Employee Wellness Programs
- Volunteer Days Paid Time Off
- This is a remote position with occasional travel to East Windsor, NJ office. Candidate should be commutable distance to East Windsor, NJ.
About Conair:
Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.
Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.
Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.
At Conair, we inspire our customers with innovative high-quality products and
iconic brands that enhance their lives.
Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!