Customer Service Representative

Job ID 2022-0781

Customer Service East Windsor, New Jersey


Description

Position at Conair LLC

About Us:

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.

Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BaBylissPro, Scünci , TRAVELSMART by CONAIR, and Waring.

Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.

At Conair, we inspire our customers with innovative quality products and brands that enhance their lives.

Position Summary:

This position supports our Waring, Cuisinart, Appliance, Hair Brush & Accessories, and Professional lines of business.  This position will be located in our East Windsor, NJ facility.

Responsibilities:

Works closely with Conair Customer Service Representatives, Commission Representatives, and Conair Sales Operations.

The CSR also works with our retail customers to receive and process EDI and manually entered paper orders.

  • Preparing, entering, and processing customer orders for shipment in SAP.
  • Telephone/email contact with Sales Reps. and customers

 Years of Experience:                  

  • Strong Preference for a minimum of 2 years Customer Service experience, preferably in a CPG environment.

Education Required:                     

  • Associates degree is a plus       

Special Skills or Qualifications required:

  • Candidate must be computer literate with strong excel skills, excellent data entry skills and be capable of following various protocol and procedures.
  • Prior experience with SAP and Microsoft will give candidates an edge.
  • Excellent verbal and written communication skills, be detailed oriented, well organized, and have the ability to multitask.
  • Must be able to work independently and in a team environment.
  • EDI knowledge is desired, along with prior experience handling heavy email volume.
  • Timeliness, excellent attendance and reliability are a must.

Environmental Factors:

  • Working conditions are normal for an office environment.
  • Must be able to sit for extended periods of time
  • Must be able to use a computer keyboard and view a monitor for extended periods of time
  • Must be able to travel domestically and internationally for business (% if needed)
  • Must be Covid-19 vaccinated.
  • We currently operate on a hybrid schedule; candidate must be willing to come into the office 50% of time.

What we offer:

  • Comprehensive Medical/Dental/Vision plans
  • Generous Paid Time Off Programs
  • EAP & Employee Wellness Programs
  • Life & Disability Insurance
  • FSA/HRA/Dependent Care FSA
  • Profit Sharing
  • 401k and company match