Description

• Own the overall content operations strategy, governance framework, and ecosystem architecture for Salsify and connected platforms
• Establish and enforce standards for product copy, imagery, video, and attribute data across all retail channels
• Maintain syndication accuracy, content consistency, and platform health across the ecommerce ecosystem

• Stand up and maintain retailer syndication channels and channel mappings within Salsify
• Oversee retailer syndication strategy and ongoing platform optimization
• Oversee the Content Operations Coordinator to troubleshoot syndication issues and ensure timely resolution

• Own the content compliance framework — defining what “best-in-class” looks like across retailer PDPs and establishing the standards against which live content is measured
• Oversee a regular content audit cadence across key retailer sites (Amazon, Target, Walmart, Kohl’s, etc.) to verify that the most current, approved content is live and accurately reflected at the shelf
• Direct the Content Operations Coordinator in the day-to-day execution of compliance tracking — including monitoring content scores, flagging gaps or outdated content, and managing the remediation queue
• Leverage tools such as Profitero to monitor content health, track compliance scores, and surface actionable insights that drive continuous improvement across the product catalog

• Continuously scan the ecommerce technology landscape to identify tools and platforms that can improve content quality, speed, or scale — then lead the evaluation, business case, and implementation
• Build scalable processes around every new tool or integration — ensuring adoption, consistency, and measurable ROI across the team
• Drive automation and operational efficiencies that reduce manual effort and accelerate time to market for product content across all retail channels
• Build and manage below-the-fold enhanced content modules within Salsify, with a focus on more engaging and consistent PDP experiences at scale
• Partner closely with IT on platform integrations, data flows, and technical governance

• Partner cross-functionally with brand, product, creative, digital merchandising, and IT teams to scale and future-proof content operations
• Serve as the primary point of contact and subject matter expert for all Salsify-related needs across the organization
• Lead and mentor the Content Operations Coordinator, providing direction on day-to-day workflows and priorities

• 4–7 years of experience in ecommerce content operations, digital merchandising, or a related field
• Hands-on experience with a PIM or DAM platform — Salsify experience strongly preferred
• Strong understanding of retailer syndication, content channel mapping, and platform integrations (Amazon, Target, Walmart, etc.)
• Demonstrated ability to build and govern scalable content processes and workflows
• Experience evaluating and implementing technology tools in an ecommerce environment
• Excellent cross-functional collaboration skills; comfortable working with technical (IT) and non-technical (brand, creative) stakeholders
• Strong analytical and problem-solving skills with high attention to detail
• Ability to manage multiple priorities and drive projects to completion in a fast-paced environment

• Experience with Vendor Central, Bynder, or similar DAM/content platforms
• Familiarity with genAI tools applied to content creation or localization
• Background in CPG or a multi-retailer brand environment

• Salsify is the single, reliable source of truth for all product content across the organization
• Retailer syndication channels are stable, accurate, and consistently optimized
• New tools and platforms are proactively identified, evaluated, and integrated — with clear processes built around each to ensure consistency and scale
• Content reaches retail sites faster, with fewer manual steps and a shorter gap between creation and publication
• Product detail pages across Amazon and key retail.com partners reflect a consistent, accurate, on-brand experience — at scale
• Content compliance is monitored consistently — with the Coordinator running the day-to-day tracking and the Lead ensuring gaps are prioritized and resolved before they impact the shopper experience
• Content operations is recognized as a growth engine — directly contributing to conversion, sales velocity, and brand equity across the ecommerce ecosystem

• Comprehensive Medical/Dental/Vision plans 
• Generous Paid Time Off Programs 
• Life & Disability Insurance 
• FSA/HSA/Dependent Care FSA 
• Paid Parental Leave 
• 401k and company match 
• EAP & Employee Wellness Programs 
• Volunteer Days Paid Time Off 
• Free breakfast and lunch in the Stamford office