Description

• 3PL Relationship Management:
• Act as the main point of contact between the company and the 3PL provider to ensure smooth communication and alignment of operational goals.
• Monitor 3PL performance against contractual obligations, including order accuracy, timeliness, inventory control, and safety standards.
• Collaborate with the 3PL management team to address operational challenges and escalate issues when needed.
• Regularly review 3PL key performance indicators (KPIs) and ensure service-level agreements (SLAs) are met or exceeded.
• Establish appropriate cadence of review meetings to include daily, weekly, monthly, or quarterly business reviews (QBR) along with key participants.
• Performance Monitoring:
• Ensure the 3PL team meets company standards for warehouse operations including receiving, storage, order fulfillment, and shipping.
• Track and analyze operational performance data, including order accuracy, on-time shipments, inventory discrepancies, and labor efficiency.
• Provide regular feedback to the 3PL management team to drive continuous improvement and meet company objectives.
• Inventory Management:
• Work with the 3PL to ensure accurate inventory management and control, including regular cycle counting and reconciliation processes.
• Coordinate with the 3PL team to ensure timely resolution of inventory discrepancies.
• Ensure the accuracy of inventory records in the company’s systems, aligning them with 3PL reports and databases.
• Compliance & Safety:
• Ensure the 3PL complies with all company policies, safety regulations, and industry standards (e.g., OSHA, hazardous materials handling).
• Participate in regular audits of the distribution center to assess compliance with health, safety, and security protocols.
• Ensure adherence to regulatory requirements, including proper handling and storage of specific product categories (e.g., food, chemicals).
• Process Improvement:
• Collaborate with the 3PL management team to identify and implement process improvements that increase efficiency, reduce costs, and improve service levels.
• Work with internal stakeholders (e.g., supply chain, procurement, and transportation teams) to ensure the distribution center’s operations align with broader company initiatives and customer requirements.
• Reporting & Analysis:
• Analyze 3PL performance data and prepare reports for senior management, highlighting successes, challenges, and opportunities for improvement.
• Provide regular updates on key operational metrics such as order accuracy, on-time delivery, and inventory turnover.
• Present recommendations for performance and operational improvements.

• Education:
• Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field (preferred).
• Relevant certifications such as APICS, Six Sigma, or LEAN are a plus.
• Experience:
• 5+ years of experience in running a large warehouse with automation – sortation system, Understanding of Manhattan Active WMS supply chain, logistics, or distribution center management, with specific experience working with third-party logistics (3PL) providers.
• Strong understanding of warehouse and inventory management principles.
• Experience monitoring and managing vendor performance is essential.
• Skills:
• Excellent communication and relationship management skills, with the ability to collaborate effectively with 3PL teams.
• Strong analytical skills to evaluate operational data and make data-driven decisions.
• Proficient in warehouse management systems (WMS), inventory management software, and Microsoft Office Suite.
• Ability to work cross-functionally and influence without direct authority.
• Solid knowledge of safety, compliance, and regulatory requirements in warehousing and logistics.

• This role is based at the distribution center in Hagerstown, MD – and as such, operates within an office setting at the distribution center, with occasional time spent in the warehouse environment.
• Must be able to sit for extended periods of time.
• Must be able to use a computer keyboard and view a monitor for extended periods of time.
• Travel may be required to attend company meetings, conferences, or site visits.

• Comprehensive Medical/Dental/Vision plans
• Generous Paid Time Off Programs
• Life & Disability Insurance
• FSA/HRA/Dependent Care FSA
• Paid Parental Leave Policy
• 401k and company match
• EAP & Employee Wellness Programs
• Volunteer Days Paid Time Off