Compliance Manager - Customer Compliance & Chargebacks
Job ID 2023-01570
Description
About Us:
Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.
Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.
Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.
At Conair, we inspire our customers with innovative high-quality products and
iconic brands that enhance their lives.
The Compliance Manager will lead our customer compliance and chargeback defense initiatives within our distribution center. In this critical role, Compliance Manager will be the primary champion for ensuring our warehouse operations strictly adhere to the complex routing guides and shipping requirements of our major retail partners (e.g., Walmart, Amazon, Target, etc.). You will lead the investigation, dispute, and recovery of financial deductions (chargebacks), while aggressively working cross-functionally with warehouse operations, IT, and customer service to identify and eliminate root causes of compliance failures.
Key Responsibilities:
Chargeback Management & Dispute Resolution
- Monitor, analyze, and investigate all incoming customer deductions, shortages, and compliance chargebacks.
- Gather necessary documentation (Proof of Delivery, Bill of Lading, ASN data, photos) to aggressively dispute invalid chargebacks through respective customer portals (e.g., Amazon Vendor Central, Walmart Retail Link).
- Track dispute statuses, maintain an organized ledger of open and closed claims, and maximize successful recovery rates of disputed funds.
- Partner with the Finance/Accounting team to reconcile deductions and clear them from the Accounts Receivable aging report.
Routing Guide & Compliance Administration
- Serve as the internal Subject Matter Expert (SME) on all customer vendor manuals and routing guides.
- Continuously monitor updates to customer shipping requirements and immediately translate these changes into actionable Standard Operating Procedures (SOPs) for the warehouse floor.
- Develop an audits process for outbound shipments to ensure compliance with palletization, carton labeling (GS1-128), packing slips, and loading requirements.
- Oversee Electronic Data Interchange (EDI) compliance, specifically focusing on the timeliness and accuracy of Advanced Shipping Notices (ASNs) to prevent EDI-related fines.
Process Improvement & Cross-Functional Leadership
- Perform root-cause analysis on valid chargebacks to identify operational gaps (e.g., picking errors, poor labeling, late shipments).
- Collaborate with Warehouse Managers and floor supervisors to implement corrective actions, adjust workflows, and conduct retraining to prevent recurring violations.
- Generate weekly and monthly KPI scorecards for executive leadership detailing chargeback trends, root causes, recovery rates, and the financial impact of non-compliance.
- Act as the primary liaison between the warehouse and the sales/account management teams regarding customer shipping performance.
Qualifications/skills:
- Education: Bachelor’s degree in supply chain, Business Administration, Operations Management, or related field (or equivalent operational experience).
- Experience: 3–5 years of experience in warehouse operations, supply chain, or accounts receivable, with a minimum of 2 years specifically dedicated to retail customer compliance and chargeback/deduction management.
- Technical Skills:
- Extensive hands-on experience navigating major retailer vendor portals (e.g., Amazon, Walmart, Target, Home Depot).
- Strong understanding of EDI transactions (specifically 850, 856/ASN, 810) and barcode labeling standards (GS1-128/UCC-128).
- Proficiency in Warehouse Management Systems (WMS) and ERP systems (e.g., SAP, NetSuite, Manhattan, or similar).
- Advanced Excel skills (Pivot tables, VLOOKUPs) for analyzing large datasets.
- Soft Skills:
- Relentless attention to detail and strong investigative skills.
- Excellent written and verbal communication skills, capable of tactfully challenging invalid claims with retail partners.
- Ability to influence and drive change on the warehouse floor without direct reporting authority over the associates.
Environmental Factors:
- Working conditions are normal for an office environment, this position may work remotely.
- Must be able to sit for extended periods of time.
- Must be able to use a computer keyboard and view a monitor for extended periods of time.
What we offer:
- Comprehensive Medical/Dental/Vision plans
- Generous Paid Time Off Programs
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- Paid Parental Leave
- 401k and company match
- EAP & Employee Wellness Programs
- Volunteer Days Paid Time Off