Director of Retail Operations
Description
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are seeking a Full-Time Director of Retail Operations in Princeton, NJ. The Director of Retail Operations will manage multi-location floral operations and a specialty gift shop, integrating in-store performance with e-commerce. Success will be measured by loss reduction, sales growth, and profitability milestones. This position will require travel between Princeton and Mount Olive.
Starting Pay Rate: $80,000+ incentives
Responsibilities
- Manage day-to-day operations across three stores, ensuring efficiency and customer service excellence.
- Recruit, train, and mentor staff across all locations.
- Grow event and wedding floral business and optimize wire services (FTD, Teleflora, BloomNet).
- Drive e-commerce growth via Shopify and Amazon.
- Take ownership of P&L, cutting losses and building toward profitability.
- Negotiate with suppliers to improve margins and secure favorable terms.
- Conduct weekly sales and margin analysis to identify underperforming products or categories.
- Collaborate with marketing to increase local visibility (events, partnerships, community outreach).
- Implement customer loyalty programs and strategies to increase repeat purchases.
- Oversee point-of-sale and e-commerce platforms (Shopify, Amazon, floral networks).
- Implement best practices for order fulfillment, delivery logistics, and customer service across channels.
Minimum Requirements
- Bachelor’s degree in one of the following fields or related studies: Business, Marketing, Retail Management or related field.
- 5+ years in retail management, with at least 2+ years multi-location oversight OR responsibility for both retail + online channels.
- Demonstrated ability to improve financial performance (e.g., cutting costs, growing sales, or managing a P&L).
- Hands-on experience with Shopify e-commerce and point-of-sale.
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision) Day 1
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
- University partnerships that include tuition reduction
Please Visit Our Website to Complete an Online Application! Careers.comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
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