Community Options, Inc. Careers

• Receive and manage complaints from various sources, ensuring prompt and appropriate responses
• Triage and prioritize cases based on severity, complexity, and organizational impact
• Partner with Senior Employee Relations Specialist and HR leadership to develop and implement appropriate resolutions, including corrective actions and policy updates

• Conduct thorough investigations into complex employee relations issues, including allegations of harassment, discrimination, retaliation, workplace misconduct, and policy violations
• Define the scope and objectives of each investigation, developing an effective plan to gather and analyze relevant information
• Interview complainants, respondents, and witnesses, ensuring a fair and unbiased process
• Review and analyze evidence, including documents, communications, and other materials, to support findings
• Prepare detailed and concise investigation reports summarizing findings and recommendations

• Ensure investigations and resolutions are conducted in compliance with company policies, procedures, and applicable employment laws
• Maintain strict confidentiality and safeguard sensitive information throughout all phases of investigations

Documentation and Tracking

• Maintain organized, detailed records of all complaints, investigations, and resolutions
• Regularly update the complaint and investigation tracker to reflect case progress and outcomes
• Employee must cooperate with the licensee and department staff in any inspection, inquiry, or investigation
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing
• All other duties as assigned

• Bachelor’s degree in human resources, business administration, or a related field
• Minimum of 3-5 years of experience in employee relations or conducting workplace investigations
• In-depth knowledge of employment laws and regulations, including Title VII, ADA, FMLA, and other relevant statutes
• Strong analytical and critical-thinking skills, with the ability to assess complex situations and make sound decisions
• Exceptional written and verbal communication skills, including the ability to draft clear and professional reports
• Demonstrated ability to maintain confidentiality and handle sensitive issues with discretion
• Proficiency in Microsoft Office and case management systems

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities