Common Ground Careers

• Provide support to first responders
• Login to helpline applications
• Accept incoming calls, chats and/or texts of a varying crisis nature
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Address callers experiencing crisis and utilize de-escalation techniques
• Document each encounter while in-call
• Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
• Minimum 1 year experience in mental health, substance use, and/or crisis work
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

• Non-Profit mission-driven, person-focused environment
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

• Generous Paid Time Off
• Shift premiums
• Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
• Competitive wages

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.