Part-Time Client Care Representative

Banking Solutions and Innovation Lakewood, Washington


Position at Columbia State Bank


Provides customer service through the banks phone, email and chat channels.


  • Committed to meeting phone queue expectations; Answering the phone is the first priority.
  • Adhering to the standards of the Customer Care Call Review form;
  • Consistently demonstrate and provide excellent customer service.
  • Research and resolve internal and external customer issues.
  • Meet and maintain established department goals. I.e. Abandoned Rate, Speed of Answer (Average wait time).
  • Authors informal written communications/emails for internal and/or external customers, management, employees, etc.
  • Participate in career development activities annually to enhance knowledge, skills - abilities.

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.


  • High School Diploma or equivalent.
  • 1+ year of banking experience and/or Customer Service and/or Call Center experience.
    • Bi-lingual staff speaking Spanish or Russian desired.
    • Excellent customer service skills with a desire to assist customers
    • Successful candidates will demonstrate a basic level of computer skills. Experience with MS Office products or Personal Finance products preferred. I.e. Quicken, Quickbooks applications.
    • Solid active listening and verbal communication skills.
    • Strong telephone skills.
    • Demonstrated effective interpersonal skills.
    • Basic written communication skills.
    • Demonstrated effective prioritization and time management skills.
  • Ability to generate an atmosphere of exceptional team synergies, positive energy and CB pride.


  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
  • Communication. Keep others informed and up-to-date. Actively listen and learn from each other.
  • Have a sense of community. We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.


  • Ability to sit at a computer monitor for extended periods of time
  • Ability to perform repetitive finger, hand, and arm movements
  • Ability to lift up to 15lbs.
  • Ability to effectively discern information and formulate appropriate action
  • Ability to reach, squat, bend, and manually manipulate standard office equipment