Quality Control Supervisor

Loan Operations Tacoma, Washington Springfield, Oregon Wilsonville, Oregon


This position is responsible for supervising team responsible for various quality control review functions related to loans. Primary responsibilities of the unit include review of all commercial and consumer loan documents prior to delivery for accuracy and completeness; completion of Loan In Process account reconciliation; audit of new loans for compliance with Bank policy and regulations, initiating corrective action as needed.

Essential Job Functions:  

  • Facilitate proper completion of quality control related tasks within required time frames by working closely with Quality Control staff. Assess and distribute daily workload and assist when necessary to meet deadlines and minimize overtime, coordinating workflow to ensure a high level of customer service.
  • Develop, review, recommend and implement quality control process improvements, procedures and technology to ensure efficiency in daily loan production operations.
  • Provide recommendations regarding loan documentation verbiage on complex or unique loans.
  • Professionally communicate and provide service to lending and retail personnel by investigating and resolving complex documentation problems and answering inquiries.
  • Oversee the review of all commercial and consumer loan documents prepared by Loan Documentation Specialists for accuracy; recording any errors noted and reporting any significant deficiencies to Loan Documentation Supervisor.
  • Ensure financial controls and compliance of Loans In Process procedure by performing daily and monthly reconciliation of Loans in Process account; producing and distributing reports to management.
  • Monitor and manage the level of service provided to lending units, reporting to management on the results achieved monthly and taking corrective action when acceptable levels are not achieved. Compile statistics and prepare management reports related to the quantity and quality of work completed by the Quality Control unit.
  • Facilitate review of all booked loans, both commercial and consumer, including insuring accuracy of boarding data, file preparation, collateral perfection, and compliance data; directing the follow-up of incomplete collateral and security holds to ensure the Bank’s security interest is perfected.
  • Supervise assigned personnel by providing ongoing training and coaching; ensuring that the team is adequately staffed with qualified, well trained employees; model professional image and demeanor. Make recommendations to management concerning employment, performance reviews, promotions and terminations; identify and resolve routine personnel issues.
  • Maintain a thorough knowledge of commercial and consumer loan documentation and collateral requirements working closely with Loan Documentation Supervisor and Department Manager to identify and resolve issues.
  • Assume additional responsibilities as requested.

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

Minimum Job Requirements:

  • High School diploma or GED equivalent.
  • 3 + years Supervisory experience preferred
  • Solid functional knowledge of commercial and consumer loan documentation requirements, state and federal regulations, and bank policies and procedures.
  • Embodiment of Columbia Bank’s philosophy and core behaviors (genuine, work ethic, influence, continuous learning, team play, problem solving, and communication).
  • Embodiment of Columbia Bank’s spirit of customer service, professionalism, integrity, respect, contribution to the community and fun.
  • Outstanding customer service skills characterized by a friendly and outgoing personality and desire to meet and exceed customer expectations for service and support.
  • Ability to think critically and provide quick, appropriate solutions for customers.
  • Ability to work effectively in a fast-paced and high volume environment while maintaining a high energy and enthusiastic approach to a broad range of customer needs.
  • Ability to maintain a professional demeanor and appearance at all times that ensures appropriate and professional behavior and communication with customers and staff.
  • Demonstrated effective time management skills are necessary along with the ability to multitask and consistently follow up in a timely and effective manner.
  • Ability to be flexible and able to adapt quickly to change priorities and tasks.
  • Ability to lead, empower, coach and mentor staff to their fullest potential.
  • Must be a self-motivated and enthusiastic individual.
  • Ability to create general correspondence and communicate effectively in verbal and written formats.
  • Ability to work effectively as part of a team with an emphasis on coaching and mentoring staff.
  • Solid knowledge of Microsoft Office products, math and computation skills.
  • Ability to develop and maintain working knowledge of Columbia Bank policies, procedures, and systems.
  • Ability to work effectively as part of a team.

Physical and Mental Requirements:

  • Ability to sit at a computer monitor for extended periods of time
  • Ability to perform repetitive finger, hand, and arm movements
  • Ability to lift up to 15lbs.
  • Ability to effectively discern information and formulate appropriate action
  • Ability to reach, squat, bend, and manually manipulate standard office equipment

Values and Behaviors:

  • Build enduring RELATIONSHIPS with clients and each other.
  • Drive INNOVATION that simplifies life and work. 
  • Seek continuous GROWTH in your personal and professional development. 
  • Commit with HEART to serve others.
  • Extend TRUST in order to receive it. 

We offer a competitive total rewards package including base salary and comprehensive benefits. The hourly range for this role is $27.07-$42.31, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.


We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Notice to Agency and Search Firm Representatives:

We do not accept unsolicited resumes from agencies and/or search firms. Agencies must obtain advance written approval from Columbia Bank’s Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening. Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank.  Columbia Bank will not pay a fee to any Agency that does not have such agreement in place.  No employee outside of Columbia Bank’s Talent Acquisition team has the authority to enter into a requisition search agreement.