Technical Writer

Innovation and Technology Lakewood, Washington United States

Description

Use project management and communication skills to create, update and publish a variety of technical documentation used across the organization in order to help ensure policies, procedures and best practices are understood and followed.

Essential Job Functions:

  • Develop, write and revise a variety of technical specification materials, including but not limited to, policies, procedures, forms, quick-reference guides, webpages and articles. Format may be print or electronic
  • Project management of materials produced, providing regular updates to stakeholders on status. Responsible for developing and maintaining a tracking system.
  • Work with key departments throughout the organization to ensure messaging is accurate with Bank and industry rules, regulations and trends
  • Drive continuous process improvements to discover efficiencies and make recommendations to improve standards
  • Keep current with technology trends as they relate support documentation. Evaluate and suggest enhancements to gain efficiencies.
  • Acts a resource for documents produced by others to maintain consistency and accuracy.

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

Minimum Job Requirements:

  • Demonstrated Project Management, Editing and Technical writing experience
  • Demonstrated ability to create or revise technical/support documentation with multiple stakeholders and subject matter experts providing input.
  • Ability to manage time and prioritize workload to ensure that projects are delivered on time and meet or exceed expectations; ability to take initiative on a given task or project and persist with it to completion.
  • Demonstrated experience in document formatting, reviewing, editing and proofreading
  • Strong attention to detail
  • Demonstrated experience in and ability to understand and communicate within a technical or specialized subject matter, particularly as it pertains to bank systems and the banking industry.
  • Strong communication skills. Must be comfortable engaging in a variety of different communication modes (verbal, non-verbal and written) and at all levels of the organization. Strong active listening skills.
  • Ability to effectively develop relationships.
  • Demonstrated analytical and problem solving skills
  • Advanced use of programs in Microsoft Office Suite (such as styles and content controls in Word and using formulas or pivot tables in Excel)
  • Some experience with software used in desktop-publishing preferred.
  • Some experience with web design/HTML editing software preferred.
  • Some experience in creating forms with form fields, including the use of Acrobat JavaScript or other similar programming languages preferred.
  • Some experience using SharePoint
  • Bachelor’s degree, preferably in Communications, Marketing or Business – or equivalent job experience.
  • Project Management, Editing and/or Technical Writer certificates preferred
  • Financial industry experience in both lending and deposits preferred

Physical and Mental Requirements:

  • Ability to sit at a computer monitor for extended periods of time
  • Ability to perform repetitive finger, hand, and arm movements
  • Ability to lift up to 15lbs.
  • Ability to effectively discern information and formulate appropriate action
  • Ability to reach, squat, bend, and manually manipulate standard office equipment

Values and Behaviors:

  • Build enduring RELATIONSHIPS with clients and each other.
  • Drive INNOVATION that simplifies life and work.
  • Seek continuous GROWTH in your personal and professional development.
  • Commit with HEART to serve others.
  • Extend TRUST in order to receive it.