Branch Supervisor

Retail Banking Group Tacoma, Washington

Description

Position at Columbia State Bank

POSITION SUMMARY

This position works closely with the Assistant Manager and/or Branch Manager to attain branch and bank goals. Assists in managing a team responsible for exceptional customer service standards along with operational soundness and revenue generation. Is learning the duties and responsibilities of an Assistant Manager.

RESPONSIBILITIES

  • Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
  • Works with Branch Officer and/or Branch Manager to become proficient in the following areas:
  • Ensures the branch is operationally sound.
  • Ensures that the tellers are trained and competent in explaining all products and services offered.
  • Monitors sales and service goals
  • Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.
  • Routinely and consistently provides guidance and training to branch team.
  • May require some help to resolve conflicts.
  • May back up new accounts
  • May back up teller line
  • Ability to pass personal banking training
  • Learning about satisfactory audits
  • Learning about employee management and training
  • Services less complex accounts
  • Actively coaches and mentors team

MINIMUM JOB REQUIREMENTS

  • High School diploma or GED
  • 1+ years retail banking experience
  • Bilingual preferred
  • Bachelor's degree preferred
  • Some management experience
  • Proficient in Microsoft Office suite and any banking software used in the brancH
  • Training and mentoring skills
  • Customer focused service and sales skills
  • Understands consumer and small business lending
  • Overall knowledge of bank operations
  • Previous Teller experience
  • Knowledge of Policies and procedures

OUR CORE BEHAVIORS

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
  • Communication. Keep others informed and up-to-date. Actively listen and learn from each other.
  • Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.

PHYSICAL AND MENTAL REQUIREMENTS

  • Ability to sit at a computer monitor for extended periods of time
  • Ability to perform repetitive finger, hand, and arm movements
  • Ability to lift up to 15lbs.
  • Ability to effectively discern information and formulate appropriate action
  • Ability to reach, squat, bend, and manually manipulate standard office equipment
  • Ability to drive to various locations
  • Ability to think critically and provide appropriate solutions