Description

 

At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.

 

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

 

Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.

 

About the Role:

 

The Retail Engagement Manager’s primary focus is to lead and implement sales initiatives to support regional revenue goals by creating and fostering a culture of exceptional client service, client relationship acquisition and growth.    Engagement Managers accomplish this by developing the skills and acumen of Retail & Digital branch associates and leaders using established programs and tools that are proven to result in Finding new client relationships, growing client relationships, and keeping client relationships.   

 

• Lead and implement sales initiatives to support regional goals by creating and fostering a culture of exceptional client service and client relationship acquisition and growth.
• Teach, Train, and Model the use of UB Way practices to branch team members and leaders to help identify and recommend appropriate bank products and services to clients. Actively participate in and support Market Region Managers, Region Managers, and Branches with business development, client and prospect calling, and other relationship building activities.
• Create and implement tools to deepen client relationships through the use of Client and Business Financial Reviews.
• Provide strong support to branches and regions in meeting or exceeding financial goals in lending, deposit, and NII/revenue generation.
• Identify innovative ideas and enhancements of ways to generate revenue and enrich sales and service performance through both nontraditional and traditional channels.
• Drive communication, inspiration, and recognition with regards to campaign results
• Work with Branch Managers on the successful onboarding of new team members in relation to the use of Breakthrough Client Service practices and use of the UB Way.
• Build reward and recognition programs to include campaigns, promotions, and quarterly and annual awards.
• Build and maintain close working relationships with operational partners to ensure leadership has one voice. 
• Collaborate with all lines of business and departments of the Bank to add value and drive broad and appropriate solutions for clients.
• Foster and reinforce the Bank’s Do Right Together culture at all times
• Effectively support Retail Banking compliance with corporate policy and goals
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

 

About You:

 

• High school diploma or GED, required.
• Bachelor’s Degree, preferred.
• 7+ years of retail banking management experience or the commercial equivalent, required.
• 7+ years of consumer and small business lending experience, required.
• 7+ years of experience supporting multiple retail banking locations, preferred.
• Strong coaching, mentoring and teaching skills to support associate learning, development and success.
• Business banking acumen.
• Change management leadership skills
• Ability to understand the importance of technology in the retail banking model
• Solid understanding of operating and compliance regulations
• Experience supporting the sales goals and budgets of multiple locations
• Experience identifying potential development and implementation of a marketing plan to gain new business and retain existing customers
• Sales leadership skills
• Excellent communication skills
• Self-starter who takes initiative
• Exceptional customer service skills
• Ability to travel

 

Job Location(s): Ability to work fully onsite at posted location(s).

 

Spokane, WA

 

Travel Type: Frequent.

 

Our Benefits:

 

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $90,000 - $110,000, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

 

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

 

Our Commitment to Diversity:

 

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

 

To Staffing and Recruiting Agencies:

 

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.