Service Technician

Maintenance and Service Techs Pembroke Park, Florida


Description

Major Responsibilities:

  • Performs repairs on electrical and battery operated power tools, gas equipment, outdoor power equipment, air compressors, generators and other equipment.
  • Receives incoming repairs and creates proper documentation.
  • Maintains a clean, organized and safe work area.
  • Provides customer with quality customer service demonstrating a sense of urgency to complete and deliver the repair.
  • Supports customer service needs onsite, as well as through phone support and e-mail communication.
  • Properly completes service reports and enters data appropriately through designated computer system
  • Other duties as assigned


Minimum Requirements:

  • High school diploma or equivalent.
  • Minimum of 5 years experience
  • Ability to read and comprehend tool schematics and diagrams
  • Strong time management and critical thinking skills
  • Demonstrated experience in taking initiative to effectively obtain positive results
  • Excellent decision making skills
  • Ability to prioritize work and perform multiple tasks
  • Experience in handling difficult customer service situations
  • Must have customer service mindset when dealing with internal and external customers
  • Demonstrated organizational skills and attention to detail
  • Excellent communication skills including speaking, reading and writing in the English language.
  • Proficiency in use of computer including Microsoft programs

Essential functions:

  • Physical dexterity for use of tools and ability to lift up to 75 lbs.
  • Ability to review and interpret computer images and written documents
  • Analytical ability including basic math skills
  • Ability to listen to and interpret customers needs
  • Communication skills including speaking, reading and writing

Equipment Used:

  • Computer, keyboard and mouse
  • Telephone and fax

 

Additional Comments:

Must be able to travel to meetings, seminars, and training sessions. Excellent attendance, punctuality and a customer service mindset are mandatory.

 Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.

PM22