Inside Sales/Customer Service Representative

Inside Sales Lanham, Maryland


Description

With over 45 locations in 17 states and nearly 1,000 employees, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.

 Our customers can count on us for same or next-day delivery of over 30,000 products from the top names in the industry right to their job site with no minimum order requirement. At the heart of what we do is building long-term, meaningful relationships. Whether it is our customers, suppliers, or our associates, everyone is a part of the Colony family!

 At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful but will have the opportunity to grow alongside Colony, both professionally and personally.

Colony Hardware is seeking an experienced, motivated, and dynamic Inside Sales/Customer Service Representative to join our team! 

Reporting to the Customer Service/General Manager, an Inside Sales/Customer Service Representative is primarily responsible for executing Colony's mission of customer service. The Inside Sales Representative is responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing Colony customers.

  • Communicates and works directly with customers and prospective customers to provide presale applications support, quotations, and orders using order entry systems.
  • Builds and maintains positive relationships with customers and co-workers.
  • Generates formal quotations and provides customer leads to outside sales representatives.
  • Develops a strong and positive working relationship with the outside sales team in order to provide feedback and data on account activity, promote open communication regarding specific accounts, and understand sale strategy.
  • Able to learn the features, benefits, and applications of our products by participating in sales and product training events and Evergreen online and off-site training modules.
  • Demonstrates proficiency in entering orders and preparing quotations for the customer while responding quickly to customers through phone, email, or fax,
  • Utilizes vendor/supplier representatives on a consistent basis to grow sales, source products, and close deals.
  • Communicates with other departments such as Purchasing, Accounting, and Operations in an effective manner when needed.
  • Develops a strong sense of urgency in following up with quotations and sales leads and assures customers receive proper paperwork for credit applications or RGA’s.
  • Gains an understanding of the customer’s needs and applications by asking probing questions and effectively recommends the correct product that is suitable to the customer’s needs.
  • Uses discretions and judgment when developing proposals and bids ensuring that the pricing is competitive.
  • Develop pricing strategy that is mindful of product margins.
  • Provides customer assistance at the pick-up counter when needed.
  • Other duties as assigned.

Minimum Requirements

  • High school degree or equivalent required.
  • A College degree in Business or related discipline is preferred.
  • Minimum of 3 years experience in sales, order entry, customer service or related discipline required. Ability to work independently, prioritize work and perform multiple tasks.
  • Analytical ability including basic math skills.
  • Ability to lift up to 50 pounds and climb stairs, stretch, and bend.
  • Ability to navigate websites and able to see, review, and interpret computer images and written documents.
  • Must have excellent time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
  • Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.
  • Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.

Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.