System Support Administrator - Tampa
Description
Overview
The Systems Support Administrator provides first line response for users requiring assistance with information technology issues and problems.
Essential Duties and Responsibilities
•Respond to requests for technical assistance by phone, email and/or using a help desk management system.
•Track issues to resolution, updating the internal knowledge base and/or communicating learnings with relevant business units.
•Escalate more involved problems to the appropriate Tier 2 support team.
•Act as a liaison between users and technical escalation teams.
•Provide a single view to the organization for information technology related problems.
•Setup and ship equipment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities
•Operating Systems, including Windows 10 & 11, Server 2016 & 2019, iOS & Android.
•Microsoft suite of products (Office365: Outlook, Excel, Word, etc.)
•Cisco Meraki.
•Desktop Imaging.
•User account creation and termination.
•Common IT applications and common hardware/peripherals knowledge.
•Customer Service Skills.
•Excellent Communication, written and verbal.
•Telephone confidence.
•Organizational Skills.
•Time management
•Problem Solving
•Attention to detail
Qualifications (Experience, Education, Licensure, Certification)
•Minimum 2 years IT help desk experience.
•Associates degree in Information technology preferred.
•Operating systems and IT hardware certifications can be beneficial but are not necessary.
Working Conditions
The Systems Support Administrator works in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is primarily sedentary in nature.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.