Supervisor New Business

Operations Chicago, Illinois Monday, June 17, 2019


Position at CNO Financial Group, Inc.

Do you thrive in a high volume, fast-paced role with ownership of leading teams and process improvement initiatives and projects?  If so, we have the opportunity for you!  As a Supervisor, New Business Operations you will manage the processing of new business requests to ensure timely and accurate completion. 

Responsibilities include:

  • Manage processing team(s) responsible for new business transactions
  • Approve exception requests and refund transactions
  • Monitor and ensure SLAs for department are met or exceeded
  • Track and report metrics related to New Business processing
  • Monitor quality check reviews to ensure results meet or exceed goals
  • Interface with management, subordinates, and internal business departments
  • Respond and support inquiries from the Field and other internal departments, especially Agent Care
  • Provide effective coaching and counseling skills to develop and train assigned staff
  • Provide adequate training opportunities to ensure department associates are kept abreast of processing changes and new product developments
  • Ensure Compliance and Audit requirements are met, and appropriate documentation is maintained
  • Leads the implementation of process and technology changes and enhancements to improve overall efficiency and customer service.


  • Bachelor’s degree or equivalent industry experience
  • 3 – 5 years of working experience in a production environment, financial/insurance industry preferred
  • 1 – 3 years of supervisory/leadership experience
  • Must exhibit strong skillsets in the ability to lead, coach, and mentor, time management, management of metrics, communication, analytical skills, critical thinking and change management
  • Preferred certifications include: LOMA FLMI and/or HIA, ALU

CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link:
Equal Employment Opportunity is the Law (English)
Equal Employment Opportunity is the Law (Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)