Under technical direction, the System Analyst provides technical support and requirements for the systems in their area. This requires building relationships with both technical and business focused job functions. He/she is building technology subject matter expertise for the systems supported.
Key Job Responsibilities and Accountabilities:
Assists with the preparation of detailed specifications based on gathered requirements; analyze requirements and evaluates options to best address software system requirements. Collects and analyzes information from system users to provide input into system scope and objectives. Performs hands-on activities to develop, tune, maintain, and support nightly processing, reporting, and query capabilities to ensure a high performing system. Works with project members to develop specifications, diagrams and flowcharts. Installs highly configurable software by reading and interpreting manuals and learning the software. Performs basic troubleshooting of system issues and develops minor enhancements. Supports and assists with the creation of technical documentation.
Skills, Knowledge, and Abilities:
Knowledgeable in general technology concepts (i.e. applications, databases, browsers, etc.) Basic knowledge of IT systems. Builds knowledge of the organization, its processes, and customers to support successful system implementations. Recognizes the need for occasional deviations from standard practices. Ability to analyze and solve business problems. Ability to work in a team environment. Basic understanding of computing concepts and paradigms (i.e. web based app, integrations, networking, etc.) Good knowledge of Microsoft Office Suite and other business-related software.
Education and Experience:
Bachelor’s degree in Information Technology or a related discipline; or equivalent experience. Some experience in a technical role supporting applications is highly preferred. System analyst/technical support experience and/or Business analyst/technical writer experience is a plus Typically, requires a up to 3 years of related experience.
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