Help Desk Technician

IT & Data Security Cherry Hill, NJ Philadelphia, PA Chesterbrook, Pennsylvania

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Description

Position at Compas

Are you a tech-savvy problem-solver with a passion for helping others? We're seeking a dedicated and enthusiastic Help Desk Support Technician to join our growing team! In this role, you'll be the first point of contact for our employees, providing top-notch technical support and ensuring a smooth and productive work environment.
What You'll Do:
  • Be the go-to person for resolving technical challenges, from troubleshooting software glitches to setting up new workstations.
  • Manage incoming support requests via our ticketing system, ensuring timely resolution and adherence to SLAs.
  • Configure and maintain computer hardware and software, including Windows 10/11, MacOS,  Microsoft Office Suite, and peripheral equipment.
  • Assist in managing system images and maintaining accurate inventory records.
  • Provide on-site and remote support, empowering employees with the tools and knowledge they need to succeed.
  • Train end-users on conference room technology and other internal systems.
  • Collaborate with our IT Admin team to manage equipment and software licenses.
  • Contribute to a positive and collaborative team environment, escalating complex issues as needed.
  • Maintain accurate documentation and contribute to the continuous improvement of our support processes.
What You'll Bring:
  • 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues.
  • Solid understanding of Active Directory, Office 365 administration, and Windows 10/11 troubleshooting.
  • Proficiency in Microsoft Office Suite applications and strong hardware troubleshooting skills.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
  • A proactive and customer-centric approach, with a passion for providing exceptional service.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • A desire to learn and grow in a dynamic environment.
Bonus Points:
  • A+ Certification or similar
  • Experience with Linux/MacOS
  • Familiarity with ConnectWise Manage/NinjaRMM
  • Knowledge of AWS
Physical Requirements:
  • Ability to climb under desks and lift equipment.
  • Reliable transportation for travel between offices.
  • Availability for occasional extended and on-call hours

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