CMG Financial Careers

POSITION OVERVIEW: 

The Custodial Document Supervisor will be responsible for collateral document functions related to mortgage servicing, including administration of original collateral, assignments of mortgage, lien releases, and updating the Mortgage Electronic Registration (MERS) system. This role is also responsible for vendor performance oversight. The candidate must have substantial experience, knowledge, and understanding of title, the MERS registry, and collateral management as it relates to mortgage servicing. Candidate is expected to support the establishment of a safe, automated, efficient operation.

 Location is on-site in Troy, MI.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Support the ongoing design, build, and maintenance of the Servicing ecosystem.
• Develop the collateral documents operations processes for collateral, assignments of mortgage, MERS and lien releases.
• Performance of all Custodial Document processes, including collateral management, assignments, MERS updates and lien releases.
• Active oversight of the Assignment and Lien Release vendor.
• Establish measurable performance objectives and process improvement goals to minimize overall losses and risks.
• Stay informed about internal policies and procedures, maintaining up-to-date knowledge.
• Understand how changes in requirements impact operations and adjust processes accordingly.
• Ensure compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintain up-to-date knowledge of internal policies and procedures, and understand how requirement changes impact the operation. Cultivate and maintain positive relationships through regular interactions with internal and external stakeholders.
• Meet established standards and guidelines regarding compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
• Other projects and duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

• At least (5) years default mortgage servicing experience directly related to collateral processes, including the MERS registry.
• Proven default mortgage servicing leadership experience.
• Knowledge of Mortgage Servicing Platforms like: LPS, MSP, LoanServe required.
• Knowledge of default investor and government reporting/guidelines (FHA, VA, USDA, FNMA, FHLMC) is required.
• Experience working with auditors to navigate risk examinations and remediation efforts.
• Highly organized, reliable, and results-driven
• Ability to adapt quickly and thrive in a fast-paced, fluid environment.
• Proficient in Microsoft Office
• Skilled at use of data and analytics to drive performance.
• Ability to convey information clearly both verbally and in writing.
• Ability to engage with directors and managers to achieve goals and objectives.
• Ability to work independently and as a member of high performing team.
• Commitment to excellence and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: 0-3

PHYSICAL and ENVIRONMENTAL CONDITIONS

Standard office environment, equipment and tasks, including work at a computer terminal.  This position requires sitting and some walking throughout the day.  Employee must be open to work overtime as needed.

CMG pays a competitive salary which ranges from $62,000 to $76,000. Factors that affect salary may include: Collateral Documents experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.