CMG Financial Careers

POSITION OVERVIEW: 

The Default Operations Supervisor will be responsible for performing foreclosure and bankruptcy operational processes and supervision of the default operations team.  This role will perform default operational functions, delegate work assignments, monitor performance, and assist with escalated issues. The candidate must have substantial experience, knowledge, and understanding of the applicable insurer/investor guidelines, federal, state, and regulatory procedure/requirements related to foreclosure, bankruptcy, default, within mortgage servicing. Candidate is expected to support the establishment of a safe, automated, efficient operation.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Support the ongoing creation/improvement of the servicing ecosystem, focusing on all stages of foreclosure and bankruptcy operations.
• Supervision of the default operations team including achievement of timeline adherence, quality assurance and regulatory/investor compliance.
• Ability to perform and provide supervision to team regarding end-to-end foreclosure processes, including pre-referral, referral, issue resolution, sale preparation and reporting, foreclosure cash processing, and quality control functions.
• Ability to perform and provide supervision to team regarding end-to-end bankruptcy processes, including file opening, referrals, motion for relief, proof of claims, plan review, notice filing, objections, re-affirmation, cash application and closing.
• Meet or exceed measurable performance objectives and process improvement goals to minimize overall losses and risks.
• Handle escalated issues, disputes working closely with team members, borrowers, attorneys, and other vendors to resolve issues or concerns in a timely and professional manner.
• Supporting the professional development of team members through training, coaching, mentoring, and promoting a culture of continuous learning and improvement within the team.
• Ensure compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintain up-to-date knowledge of internal policies and procedures, and understand how requirement changes impact the operation.
• Cultivate and maintain positive relationships with daily interactions with internal and external stakeholders.
• Meet established standards and guidelines regarding compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.
• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE:

• At least (3) years of mortgage servicing experience specific to foreclosure and (3) years specific to Bankruptcy.
• Experience and understanding of legal proceedings, and federal and state court procedure.
• Experience with navigating and communication with the US Trustee Network is required.
• Must create, maintain, and analyze reporting and analytics to identify areas for improvement.
• Knowledge of Mortgage Servicing Platforms like: LPS, MSP, LoanServe required.
• Knowledge of the investor/insurer guidelines and regulations applicable to Default required.
• Highly organized, reliable, and results driven.
• Ability to work and thrive in a fast-paced, fluid environment.
• Effective leadership skills.
• Proficient in Microsoft Office.
• Ability to convey information clearly both verbally and in writing.
• Ability to work independently and as a member of a high performing team.
• Commitment to excellence and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: 3-6

PHYSICAL and ENVIRONMENTAL CONDITIONS:

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

CMG pays a competitive salary which ranges from $68,000 to $80,000. Factors that affect salary may include Default Operations experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customers, and education.