CMG Financial Careers

POSITION OVERVIEW: 

The Team Lead of Cashiering will be responsible for overseeing the day-to-day operations of the cashiering team which includes payment processing and transaction management. The cashiering team processes mortgage payments, liquidations, and disbursements, manages the lockbox and payment processing providers, and oversees all servicing cash transactions in accordance with regulatory requirements. They ensure the accurate and timely processing of mortgage payments, liquidations, and disbursements. This person is an industry expert who must have significant experience, knowledge, and understanding of cash processing and management as it relates to mortgage servicing. This individual will manage the training, staffing, and performance of their operational team. This role involves ensuring compliance with regulatory requirements, optimizing operational processes, leading a team of cashiering professionals, and collaborating with other departments to deliver exceptional service.

This is an On-Site position at our Troy, MI location. 

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Leadership and Management:

• Leads and manages the cashiering team, providing guidance, support, and professional development opportunities.
• Implements performance goals and objectives for the team, regularly monitors progress and provides feedback.
• Fosters a positive and collaborative work environment, encourages teamwork and open communication.

• Operational Oversight:

• Oversees all aspects of payment processing including the receipt, application, and reconciliation of mortgage payments.
• Ensures timely and accurate posting of funds to consumer accounts via multiple payment mediums.
• Manages the processing of all unapplied funds.
• Processes disbursements to investors or borrowers post liquidation.
• Resolves escalated communications and exceptions on behalf of the operational team.
• Performs quality control on all cash transactions and batches for internal tellers and third party vendors and dispositions open items.
• Manages the day-to-day performance of their cashiering team including ensuring that key performance metrics are met or exceed with budget.

• Regulatory Compliance and Oversight:

• Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up-to-date knowledge of internal policies and procedures, and understands how requirement changes affect the operations.
• Assists in the management of oversight programs that monitor performance of vendors & third parties utilized in the processes.
• Meets established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.

• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE:

• Proven experience in end-to-end cash management processes & managing an operational team.
• Knowledge of cashiering processes, industry standards, consumer protection laws & regulations impacting cash management areas.
• Ability to have a cross-functional impact across the servicing operation.
• Highly organized, reliable, and results-driven
• Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.
• Proficient in Microsoft Office and call center equipment/software programs
• Excellent communication skills both written and verbal.
• Ability to work within a team environment to foster positive work culture.
• Ability to engage with associates to achieve goals and objectives.
• Ability to work independently and as a member of high performing team.
• Commitment to excellence and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: Yes

PHYSICAL and ENVIRONMENTAL CONDITIONS

Standard office environment, equipment and tasks, including work at a computer terminal.  This position requires partial sitting and walking throughout the day.  Employees must be open to work overtime to complete assigned tasks.

CMG pays a competitive salary which ranges from $80,000 to $85,000. Factors that affect salary may include: Cash Management / Processing Mortgage Payments experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.